Search found 23 matches

by ElenaRez
Mon, 15 Jun 2020, 15:37
Forum: Virus - Issues
Topic: False Positive submission: Auslogics AllinOne tool
Replies: 4
Views: 9816

Re: False Positive submission: Auslogics AllinOne tool

Dear Darth,

Thank you for the reply.
Can you please let us know what is considered as unwanted behavior, we would be happy to implement the needed changes to remove the detection.
Thank you,
Elena
by ElenaRez
Tue, 09 Jun 2020, 18:37
Forum: Virus - Issues
Topic: False Positive submission: Auslogics AllinOne tool
Replies: 4
Views: 9816

False Positive submission: Auslogics AllinOne tool

Hello, Please help us remove a false positive, given to Auslogics AllinOne tool. It is just a diagnostic tool and it's clean & doesn't contain any unwanted behavior. Download link: http://downloads.auslogics.com/en/article-tools/DiagTool_AllInOne.exe Detection name: PUP/AuslogicsDriverUpdate SHA...
by ElenaRez
Thu, 21 May 2020, 11:48
Forum: Virus - Issues
Topic: False Positive submission: FileWhopper Uploader & Downloader
Replies: 0
Views: 11031

False Positive submission: FileWhopper Uploader & Downloader

Dear Darth Panda, Please help us remove a false positive, given to recently released new versions of FileWhopper uploader & downloader. Both of them are clean and don't contain any unwanted behavior. FileWhopper is a program that helps tranfer large files via internet. Download link for both fil...
by ElenaRez
Tue, 17 Mar 2020, 16:25
Forum: Virus - Issues
Topic: False positive submission: TweakBit Driver Updater
Replies: 1
Views: 22216

False positive submission: TweakBit Driver Updater

Hello, Please help us remove a false positive, given to TweakBit Driver Updater by your antivirus. We just received a confirmation from AppEsteem that we've resolved our issues, it now adheres to all their requirements and, thus, removed it from their Deceptor List. The program is clean and doesn’t ...
by ElenaRez
Wed, 06 Feb 2019, 19:45
Forum: Virus - Issues
Topic: Whitelisting with digital signatures
Replies: 5
Views: 9245

Re: Whitelisting with digital signatures

Thank you so much, really appreciate your help!
by ElenaRez
Fri, 25 Jan 2019, 11:07
Forum: Virus - Issues
Topic: Whitelisting with digital signatures
Replies: 5
Views: 9245

Re: Whitelisting with digital signatures

Thank you, looking forward to your reply.

Elena
by ElenaRez
Thu, 24 Jan 2019, 19:43
Forum: Virus - Issues
Topic: Whitelisting with digital signatures
Replies: 5
Views: 9245

Whitelisting with digital signatures

Hello, We have just released a new version of TweakBit File Recovery and would like to whitelist it with new digital signatures. The program is clean is not being detected. TweakBit File Recovery download link: http://downloads.tweakbit.com/en/file-recovery/file-recovery-setup.exe Digital signatures...
by ElenaRez
Wed, 05 Sep 2018, 10:13
Forum: Virus - Issues
Topic: False Positive
Replies: 31
Views: 82208

Re: False Positive

Hi David,

Thank you so much! Really appreciate it!

Sincerely,

Elena
by ElenaRez
Fri, 31 Aug 2018, 14:55
Forum: Virus - Issues
Topic: False Positive
Replies: 31
Views: 82208

Re: False Positive

Dear David, Our developers went up and down the File Recovery and didn't find any ads or additional toolbars other than means to recover files. Also, it doesn't have any undisclosed scheduled tasks or automatic scans to perform actions without the user's knowledge and consent. It is a simple tool to...
by ElenaRez
Mon, 27 Aug 2018, 18:07
Forum: Virus - Issues
Topic: False Positive
Replies: 31
Views: 82208

Re: False Positive

Hi David,

I have forwarded all of the information to our developers as to Driver Updater.
In the meantime, is it possible to find out why TweakBit Filer Recovery is also being detected by your antivirus?

Download link: http://www.tweakbit.com/file-recovery/download/

Thank you.
Elena

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