Search found 57 matches

by tcsdi_support1
Thu, 05 Mar 2020, 05:43
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Panda - Installation Finished Error
Replies: 7
Views: 21504

Re: Panda - Installation Finished Error

Hi Darth, We try to get open PSinfo, but it will not open, we wait too long but still not opening. For clarification, we install windows XP 3 not on Windows XP SP 2. But on SP 3 we tried to install but the agent does not continue, it will automatically finish the installation without progress instal...
by tcsdi_support1
Thu, 27 Feb 2020, 03:05
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Panda - Installation Finished Error
Replies: 7
Views: 21504

Re: Panda - Installation Finished Error

Hi Darth,

Thank you for your reply. I see, But I have a question, we tried to install on the other windows XP sp2 and it was successfully installed using the aether platform installer. Why it went through?

Looking forward to your reply.

Best Regards,
TCSDI
by tcsdi_support1
Wed, 26 Feb 2020, 04:55
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Hidden File Virus
Replies: 2
Views: 6147

Re: Hidden File Virus

Hi Darth,

We already fix this we just use Panda Cloud Cleaner on the affected computer.

You may now close this ticket, thank you.

Regards,
by tcsdi_support1
Wed, 26 Feb 2020, 03:32
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Panda - Installation Finished Error
Replies: 7
Views: 21504

Re: Panda - Installation Finished Error

Hi Darth, We use Aether platform installer to install on Windows XP SP2 What we will do here on the registry? 32 bits: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options 64 bits: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\Ima...
by tcsdi_support1
Wed, 19 Feb 2020, 04:06
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Panda - Installation Finished Error
Replies: 7
Views: 21504

Panda - Installation Finished Error

Hi Support, We encountered an issue during installation where the agent is not showing after running the installer 1. We opened the installer.msi on the endpoint 2. We clicked next until the installer is finished 3. We waited but the installation of panda agent is not showing up on the bottom of the...
by tcsdi_support1
Thu, 13 Feb 2020, 09:35
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Hidden File Virus
Replies: 2
Views: 6147

Hidden File Virus

Hi Support, I would like to report an issue where the Panda can't detect a hidden file virus. Every time we put the USB flash drive on the affected computer, all the files will be hidden. Kindly get the PSinfo logs here: PSinfo: https://wetransfer.com/downloads/75a571ca50eb580e977bac1478190261202002...
by tcsdi_support1
Mon, 10 Feb 2020, 10:20
Forum: SM - Issues
Topic: SM - Proxy settings
Replies: 7
Views: 18196

Re: SM - Proxy settings

Hi Darth, We have a network setup that the Workstation A & B are no access to the internet connection. Also, we use SM proxy and connection broke, The installation of SM on Workstation A&B is working fine, and also their status is online on the console. but we can't able to perform remote and push i...
by tcsdi_support1
Fri, 07 Feb 2020, 09:27
Forum: SM - Issues
Topic: SM - Proxy settings
Replies: 7
Views: 18196

Re: SM - Proxy settings

Hi Darth,

May I know what is the limitation of SM in actions like ticketing, remote, patch management,push components, etc. when the devices are connected via proxy and no internet connection.

Looking forward to your reply.

Regards
Christian
by tcsdi_support1
Wed, 22 Jan 2020, 10:58
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: File Anti Virus Off
Replies: 9
Views: 5307

Re: File Anti Virus Off

Hi Darth, Thank you for your reply. We often encounter this kind of issue, in order to fix the issue, we are always reinstalling panda that takes Hassle on our client-side. How do we prevent these issues from happening? Why the file is being corrupted or damaged, what is the cause? Looking forward t...
by tcsdi_support1
Mon, 20 Jan 2020, 02:54
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: File Anti Virus Off
Replies: 9
Views: 5307

Re: File Anti Virus Off

Hi Support,

Any update on the issue?

Regards,

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