Search found 368 matches

by PandaSupport1
Wed, 18 Jan 2017, 10:45
Forum: Consumer - Issues
Topic: [04466702] Problems with PSANHost.exe stopping partway through scan using Panda AV Pro
Replies: 36
Views: 63233

Re: [04466702] Problems with PSANHost.exe stopping partway through scan using Panda AV Pro

Good morning,

I have your hotmail e-mail adress, so i will ask you about the remote session through email and we will continue using this communication tool.

Thanks for your help.
by PandaSupport1
Mon, 16 Jan 2017, 16:25
Forum: Consumer - Issues
Topic: [04466702] Problems with PSANHost.exe stopping partway through scan using Panda AV Pro
Replies: 36
Views: 63233

Re: [04466702] Problems with PSANHost.exe stopping partway through scan using Panda AV Pro

Hi, After studying the provided information and in order to offer you a solution as soon as possible, we suggest performing a remote session to the affected machine through a secure application. During this remote session we would be able to perform all the tests needed and gather the needed informa...
by PandaSupport1
Mon, 19 Dec 2016, 17:49
Forum: Virus - Archive Issues
Topic: [SOLVED] Please add Web PKI to your whitelist
Replies: 6
Views: 6007

Re: Please add Web PKI to your whitelist

Hi,

The files won't be detected again with the next signature update/synchronization
by PandaSupport1
Mon, 19 Dec 2016, 17:49
Forum: Virus - Archive Issues
Topic: [SOLVED] False positive
Replies: 2
Views: 2546

Re: False positive

Hi,

The files won't be detected again with the next signature update/synchronization.
by PandaSupport1
Thu, 13 Oct 2016, 13:06
Forum: Consumer - Archive Issues
Topic: [CLOSED] BSOD n64i1644.sys
Replies: 8
Views: 5562

Re: BSOD n64i1644.sys

Hi,

Which Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder.
Operating system?
by PandaSupport1
Thu, 13 Oct 2016, 13:04
Forum: Virus - Archive Issues
Topic: [CLOSED] how to prevent Panda from interfering with my installer?
Replies: 8
Views: 5991

Re: how to prevent Panda from interfering with my installer?

Hi,

We will need a copy of the installer to do some tests here.
Could you provide us?
Also, we will also need to know which Panda version is installed on this Pc.
by PandaSupport1
Wed, 12 Oct 2016, 14:21
Forum: Panda Free Antivirus - Archive Issues
Topic: [CLOSED] Panda do not detect ISUSPM.exe malware
Replies: 6
Views: 3944

Re: Panda do not detect ISUSPM.exe malware

I deleted the file manually that day and all registry entries it created. It mess with the Proxy options adding un warned changes resulting in no access to internet. If i encounter the file again i will follow steps suggested to send the file for consideration and test. okay. thanks for the feedback
by PandaSupport1
Wed, 12 Oct 2016, 10:21
Forum: Panda Cloud Cleaner - Archive Issues
Topic: [CLOSED] Panda Cloud Cleaner & Panda AV Pro 2016
Replies: 5
Views: 11212

Re: Panda Cloud Cleaner & Panda AV Pro 2016

Hi,

Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of Ramdom_Name.pad files.
Compress all these files into a .zip file and send them to us.
by PandaSupport1
Wed, 12 Oct 2016, 09:30
Forum: Virus - Archive Issues
Topic: [CLOSED] how to prevent Panda from interfering with my installer?
Replies: 8
Views: 5991

Re: how to prevent Panda from interfering with my installer?

Hi,

Could you attach a screenshot of the message which is Panda is showing in the installation process?
by PandaSupport1
Wed, 12 Oct 2016, 09:26
Forum: Consumer - Archive Issues
Topic: [CLOSED] new Panda security format
Replies: 1
Views: 2026

Re: new Panda security format

Hello,

For sales information you can contact Uk colleagues:

Phone: Homeusers: (0) 808 169 2280 / Corporate: (0) 800 368 9158
E-mail:sales@uk.pandasecurity.com

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