Good morning,
I have your hotmail e-mail adress, so i will ask you about the remote session through email and we will continue using this communication tool.
Thanks for your help.
Search found 368 matches
- Wed, 18 Jan 2017, 10:45
- Forum: Consumer - Issues
- Topic: [04466702] Problems with PSANHost.exe stopping partway through scan using Panda AV Pro
- Replies: 36
- Views: 493062
- Mon, 16 Jan 2017, 16:25
- Forum: Consumer - Issues
- Topic: [04466702] Problems with PSANHost.exe stopping partway through scan using Panda AV Pro
- Replies: 36
- Views: 493062
Re: [04466702] Problems with PSANHost.exe stopping partway through scan using Panda AV Pro
Hi, After studying the provided information and in order to offer you a solution as soon as possible, we suggest performing a remote session to the affected machine through a secure application. During this remote session we would be able to perform all the tests needed and gather the needed informa...
- Mon, 19 Dec 2016, 17:49
- Forum: Virus - Archive Issues
- Topic: [SOLVED] Please add Web PKI to your whitelist
- Replies: 6
- Views: 24917
Re: Please add Web PKI to your whitelist
Hi,
The files won't be detected again with the next signature update/synchronization
The files won't be detected again with the next signature update/synchronization
- Mon, 19 Dec 2016, 17:49
- Forum: Virus - Archive Issues
- Topic: [SOLVED] False positive
- Replies: 2
- Views: 16829
Re: False positive
Hi,
The files won't be detected again with the next signature update/synchronization.
The files won't be detected again with the next signature update/synchronization.
- Thu, 13 Oct 2016, 13:06
- Forum: Consumer - Archive Issues
- Topic: [CLOSED] BSOD n64i1644.sys
- Replies: 8
- Views: 32960
Re: BSOD n64i1644.sys
Hi,
Which Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder.
Operating system?
Which Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder.
Operating system?
- Thu, 13 Oct 2016, 13:04
- Forum: Virus - Archive Issues
- Topic: [CLOSED] how to prevent Panda from interfering with my installer?
- Replies: 8
- Views: 36616
Re: how to prevent Panda from interfering with my installer?
Hi,
We will need a copy of the installer to do some tests here.
Could you provide us?
Also, we will also need to know which Panda version is installed on this Pc.
We will need a copy of the installer to do some tests here.
Could you provide us?
Also, we will also need to know which Panda version is installed on this Pc.
- Wed, 12 Oct 2016, 14:21
- Forum: Panda Free Antivirus - Archive Issues
- Topic: [CLOSED] Panda do not detect ISUSPM.exe malware
- Replies: 6
- Views: 22769
Re: Panda do not detect ISUSPM.exe malware
I deleted the file manually that day and all registry entries it created. It mess with the Proxy options adding un warned changes resulting in no access to internet. If i encounter the file again i will follow steps suggested to send the file for consideration and test. okay. thanks for the feedback
- Wed, 12 Oct 2016, 10:21
- Forum: Panda Cloud Cleaner - Archive Issues
- Topic: [CLOSED] Panda Cloud Cleaner & Panda AV Pro 2016
- Replies: 5
- Views: 32296
Re: Panda Cloud Cleaner & Panda AV Pro 2016
Hi,
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of Ramdom_Name.pad files.
Compress all these files into a .zip file and send them to us.
Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\PandaSecurity\PandaCloudCleaner.
Locate and create a copy of Ramdom_Name.pad files.
Compress all these files into a .zip file and send them to us.
- Wed, 12 Oct 2016, 09:30
- Forum: Virus - Archive Issues
- Topic: [CLOSED] how to prevent Panda from interfering with my installer?
- Replies: 8
- Views: 36616
Re: how to prevent Panda from interfering with my installer?
Hi,
Could you attach a screenshot of the message which is Panda is showing in the installation process?
Could you attach a screenshot of the message which is Panda is showing in the installation process?
- Wed, 12 Oct 2016, 09:26
- Forum: Consumer - Archive Issues
- Topic: [CLOSED] new Panda security format
- Replies: 1
- Views: 15325
Re: new Panda security format
Hello,
For sales information you can contact Uk colleagues:
Phone: Homeusers: (0) 808 169 2280 / Corporate: (0) 800 368 9158
E-mail:sales@uk.pandasecurity.com
For sales information you can contact Uk colleagues:
Phone: Homeusers: (0) 808 169 2280 / Corporate: (0) 800 368 9158
E-mail:sales@uk.pandasecurity.com