Search found 163 matches

by TaTienDo
Fri, 23 Dec 2016, 16:10
Forum: Panda Free Antivirus - Archive Issues
Topic: [SOLVED] [04446376 ] Panda Free 18 GUI
Replies: 20
Views: 15463

Re: [04446376 ] Panda Free 18 GUI

Hi,

we have a new fix to solve this kind of issues.

Please, donwload it, then run it reboot and confirm that the issue has been solved.

Don't forget to keep us informed.

King regards,
by TaTienDo
Mon, 05 Dec 2016, 12:23
Forum: Consumer - Archive Issues
Topic: [SOLVED] [04428599] Disables Teredo tunneling
Replies: 17
Views: 28218

Re: [04428599] Disables Teredo tunneling

Hi,

thanks for the feedback, we need study on deep this issue, so we know that are cases without fix it.

We will updated here when we have any news.

Regards,
by TaTienDo
Fri, 25 Nov 2016, 14:27
Forum: Consumer - Archive Issues
Topic: [SOLVED] [04428599] Disables Teredo tunneling
Replies: 17
Views: 28218

Re: [04428599] Disables Teredo tunneling

Hi,

sorry for the delay.

We have published a new version that must solved the issue. (it's available at this time)

Please, donwload from the web this new version and confirm us that the reported issue is solved.

Don't forget to keep us updated.

Regards,
by TaTienDo
Tue, 22 Nov 2016, 12:03
Forum: Consumer - Archive Issues
Topic: [SOLVED] [04439300] Trojan WINRAR, false positive?
Replies: 7
Views: 6045

Re: [04439300] Trojan WINRAR, false positive?

Hi,

the file has been reclasified.

Regards,
by TaTienDo
Mon, 19 Sep 2016, 17:47
Forum: Virus - Archive Issues
Topic: [SOLVED] Request for Whitelist
Replies: 4
Views: 3052

Re: Request for Whitelist

Hi,

the issue must be solved.

Keep us confirmed, please.

Best regards,
by TaTienDo
Fri, 16 Sep 2016, 09:38
Forum: Virus - Archive Issues
Topic: [SOLVED] Request for Whitelist
Replies: 4
Views: 3052

Re: Request for Whitelist

Hi,

thanks for the info,

I have downloaded it and I sent the file to our labs.

I will keep you updated

Best regards,
by TaTienDo
Wed, 31 Aug 2016, 14:05
Forum: Panda Protection Products - Archive Issues
Topic: [SOLVED] [04387177] Delisiting blocked website
Replies: 9
Views: 3359

Re: [04387177] Delisiting blocked website

Hi,

the issue must be solved.

Please confirm it and don't forget to keep us informed.

Regards,
by TaTienDo
Wed, 31 Aug 2016, 14:02
Forum: Virus - Archive Issues
Topic: [SOLVED] [04391205] false positive, whitelist request
Replies: 2
Views: 2510

Re: [04391205] false positive, whitelist request

Hi mate,

the issue must be solved.

Please, confirm it and send us feedback

Regards,
by TaTienDo
Thu, 28 Jul 2016, 14:29
Forum: Panda Free Antivirus - Archive Issues
Topic: [CLOSED] Freemake Video Converter
Replies: 3
Views: 2637

Re: Freemake Video Converter

Hi,

with this info I can't help to you.

Could you please post the url to download this file?

Regards,
by TaTienDo
Thu, 28 Jul 2016, 13:26
Forum: Virus - Archive Issues
Topic: [CLOSED] [04377679] zona.ru - Request for Whitelist
Replies: 4
Views: 3422

Re: [04377679] zona.ru - Request for Whitelist

Hi I have donwloaded it without any problem. If a customer can't, please provide us more info. Panda report, a printscreen or similar info to check here. Tell us what is the av that is blocking it. Yes it's, this is a pup behaviour. After run a scan customer can remove or not, but the av will not re...

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