Search found 23 matches

by Abhi_virus
Sat, 14 Nov 2015, 07:56
Forum: Virus - Archive Issues
Topic: [SOLVED] Re-detection on the file white-listed in solved issue 04169659
Replies: 6
Views: 2696

Genuine file is being detected as PUP

Panda_LogFile.zip Dear Team, One of our clients genuine product is being detected as PUP. The file does not perform any malicious activity and its does no harm to the system. Can you please fix this issue. The marked file is hosted on https://secure.driversupport.com/direct/driversupport/driversupp...
by Abhi_virus
Sat, 14 Nov 2015, 07:23
Forum: Virus - Archive Issues
Topic: [SOLVED] Re-detection on the file white-listed in solved issue 04169659
Replies: 6
Views: 2696

Re: Re-detection on the file white-listed in solved issue 04169659

Dear Team,

Its been a week since i posted this issue. Can you please check and resolve this?

Response will be highly appreciable.
by Abhi_virus
Mon, 09 Nov 2015, 15:00
Forum: Virus - Archive Issues
Topic: [SOLVED] Re-detection on the file white-listed in solved issue 04169659
Replies: 6
Views: 2696

[SOLVED] Re-detection on the file white-listed in solved issue 04169659

DriverSupport.zip Dear Team, The file is now being detected as PUP/PcDriversHeadQuarters. The file has not been changed since the last submission. Can you please re-test the file and remove the falsepositive issues. The last response we received from you was on Wed, 02 Sep 2015, 12:56, Since then t...
by Abhi_virus
Fri, 28 Aug 2015, 11:34
Forum: Virus - Archive Issues
Topic: [SOLVED] Re-detection on the file white-listed in solved issue 04169659
Replies: 9
Views: 5256

Re: Re-detection on the file white-listed in solved issue 04169659

Dear Team,

Thanks for the update. We checked the file today and its still being detected.

Please find the screenshot of the detection and log file as attachment.
by Abhi_virus
Mon, 24 Aug 2015, 14:44
Forum: Virus - Archive Issues
Topic: [SOLVED] Re-detection on the file white-listed in solved issue 04169659
Replies: 9
Views: 5256

Re: Re-detection on the file white-listed in solved issue 04169659

Dear Team,

There is a new update of the file which is being detected as win32/Exploit.gen.

Can you please white list this.
by Abhi_virus
Wed, 19 Aug 2015, 11:08
Forum: Virus - Archive Issues
Topic: [SOLVED] Re-detection on the file white-listed in solved issue 04169659
Replies: 9
Views: 5256

Re: Re-detection on the file white-listed in solved issue 04169659

Hi Jorge,

Thanks a lot for your support...

I would like to know, do i need to submit this file after every update . Can you please add this to white-list.
by Abhi_virus
Mon, 17 Aug 2015, 19:27
Forum: Virus - Archive Issues
Topic: [SOLVED] Re-detection on the file white-listed in solved issue 04169659
Replies: 9
Views: 5256

[SOLVED] Re-detection on the file white-listed in solved issue 04169659

Dear Team,

We found that the same file is again being detected. Request you to kindly help me with this issue.
by Abhi_virus
Wed, 01 Jul 2015, 12:05
Forum: Virus - Archive Issues
Topic: [SOLVED] [04169659] No response from Panda for the false positive submissions
Replies: 10
Views: 6451

Re: [04169659] No response from Panda for the false positive submissions

Dear Team,

Thanks for the Update.

Same detection is there on this file. Request you to kindly check it again.

Thanks

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