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by Darth Panda
Thu, 27 Feb 2020, 16:04
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Panda - Installation Finished Error
Replies: 7
Views: 20641

Re: Panda - Installation Finished Error

Hi

Please send a Psinfo of that computer in order to check the details.

Please include the customer number where that computer belogns

Regards
by Darth Panda
Thu, 27 Feb 2020, 16:01
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: About search for unprotected computers
Replies: 1
Views: 5039

Re: About search for unprotected computers

Hi Lincon12,

It searchs any device conected to the lan.
https://www.pandasecurity.com/en/support/card?id=700026

The report will appear in the console until you deactivate the search or if the computer is already installed.

Regards,
by Darth Panda
Wed, 26 Feb 2020, 18:11
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Panda - Installation Finished Error
Replies: 7
Views: 20641

Re: Panda - Installation Finished Error

Hi tcsdi_support1,

Windows XP SP2 is not a supported operating systems on Aether platform.

https://www.pandasecurity.com/en/support/card?id=700002

Regards,
by Darth Panda
Mon, 24 Feb 2020, 18:13
Forum: Consumer - Issues
Topic: Panda Dome blocks Pokerstarsinstall.BE installation
Replies: 3
Views: 16533

Re: Panda Dome blocks Pokerstarsinstall.BE installation

Hi BoredUser007,

If the antivirus put the file in quarantine, I suggest to uninstall the program.

Regards,
by Darth Panda
Mon, 24 Feb 2020, 18:09
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Hidden File Virus
Replies: 2
Views: 5964

Re: Hidden File Virus

Hi tcsdi_support1,

Can you please upload the files again? We cannot access the files.

Regards,
by Darth Panda
Mon, 24 Feb 2020, 17:50
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Panda - Installation Finished Error
Replies: 7
Views: 20641

Re: Panda - Installation Finished Error

Hi tcsdi_support1, In which platform are you installing the agent? Aether? Check in the registry you don't have hijacked the antivirus files. The registry key is: 32 bits: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options 64 bits: HKEY_LOCAL_MACHINE\SOFTWAR...
by Darth Panda
Tue, 11 Feb 2020, 17:56
Forum: SM - Issues
Topic: SM - Proxy settings
Replies: 7
Views: 17451

Re: SM - Proxy settings

Hi tcsdi_support1,

In order to use System management, the computers must have internet conection.
You can find the Systems Management access requirements in this help:
https://www.pandasecurity.com/en/support/card?id=300126

Regards,
by Darth Panda
Mon, 10 Feb 2020, 09:54
Forum: SM - Issues
Topic: SM - Proxy settings
Replies: 7
Views: 17451

Re: SM - Proxy settings

How does that internet sharing work? Do You have a computer acting as a proxy? do the workstations show up in the console? Did you configure the Connection Broker on the System Managemet console? please contact your local support office, so they can check if there are any system management agent pro...
by Darth Panda
Thu, 30 Jan 2020, 15:56
Forum: Consumer - Issues
Topic: Panda Dome blocks Pokerstarsinstall.BE installation
Replies: 3
Views: 16533

Re: Panda Dome blocks Pokerstarsinstall.BE installation

Hi BoredUser007,

If you want to know if the file is a virus, send it or send the link to the technical support of your country to be analyzed.

https://www.pandasecurity.com/support/

Regards,
by Darth Panda
Mon, 27 Jan 2020, 10:42
Forum: Virus - Issues
Topic: Whitelist several applications
Replies: 1
Views: 7184

Re: Whitelist several applications

Hi quinton77,

In this link you can find the instructions to exclude files from the analysis.

https://www.pandasecurity.com/es/suppor ... ack=190503

Regards.

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