Search found 1546 matches

by Darth Panda
Thu, 16 Nov 2017, 17:56
Forum: Virus - Issues
Topic: False Positive PUP/Systimizer
Replies: 5
Views: 3153

Re: False Positive PUP/Systimizer

locked case
by Darth Panda
Thu, 16 Nov 2017, 17:55
Forum: Virus - Issues
Topic: False Positive: Smart PC Mechanic
Replies: 2
Views: 1638

Re: False Positive: Smart PC Mechanic

dear client:

The file is detected correctly. If you want to use the file, it would be necessary to exclude it


regards
by Darth Panda
Thu, 16 Nov 2017, 17:53
Forum: Panda Free Antivirus - Issues
Topic: unable to uninstall
Replies: 18
Views: 9537

Re: unable to uninstall

thanks Askalick for sharing your experience. there is also away for being able to get out of the loop but it does involve meaking changes on the registry, and that is not advisable for beginners.
by Darth Panda
Thu, 16 Nov 2017, 17:47
Forum: Virus - Issues
Topic: False Positive
Replies: 2
Views: 1569

Re: False Positive

Dear client,

the file has been reclasiffied as goodware.

regards,
by Darth Panda
Mon, 13 Nov 2017, 10:35
Forum: Panda Protection Products - Issues
Topic: Installing Panda Anti-Virus Free on W2K
Replies: 1
Views: 6027

Re: Installing Panda Anti-Virus Free on W2K

Dear Client,

Sorry, but Panda Antivirus free is not compatible with W2K.

You could see the requirements on this link:

https://www.pandasecurity.com/usa/homeu ... antivirus/

Screenshot

https://www.screencast.com/t/cGpD8p0xnhg

Regards
by Darth Panda
Mon, 13 Nov 2017, 10:23
Forum: Panda Protection Products - Issues
Topic: Scanning new file feature disappears from the shell
Replies: 5
Views: 7145

Re: Scanning new file feature disappears from the shell

Dear Client,

The first option in this case is uninstall the product, reboot the machine and install again the antivirus.

If you install the product again and the issue is still present, get back to us.

Regards

Mary
by Darth Panda
Fri, 10 Nov 2017, 12:35
Forum: Panda Free Antivirus - Issues
Topic: False Positive Detection on our software
Replies: 9
Views: 3983

Re: False Positive Detection on our software

The files have been classified as goodware throught their embeded digital signature

From now on, all files signed by this digital signature will be regarded as goodware.

regards
by Darth Panda
Fri, 10 Nov 2017, 09:31
Forum: Panda Free Antivirus - Issues
Topic: False Positive Detection on our software
Replies: 9
Views: 3983

Re: False Positive Detection on our software

we cannot find a filder with your username on our FTP.

Could you please upload the files again, and when prompted, enter your username for the forum, so we can locate the files quick and easy.

Regards

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