Search found 1539 matches

by Darth Panda
Mon, 27 Jan 2020, 10:39
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Mass upgrade from 6.81 to 7.20
Replies: 1
Views: 4131

Re: Mass upgrade from 6.81 to 7.20

Hi quinton77,

The last version is 8.00.16.
Version 7.20 is very outdated. The computers should be upgraded automatically, if not, uninstall both the agent and the protection and install again.

You can find more information here:

https://www.pandasecurity.com/support/card?id=700039

Regards,
by Darth Panda
Wed, 22 Jan 2020, 11:26
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: File Anti Virus Off
Replies: 9
Views: 5086

Re: File Anti Virus Off

Hi tcsdi_support1,

In this case I just know that at least one file is damaged. I don't know in other cases, sorry. I cannot see why the filed got damaged either.

Regards,
by Darth Panda
Tue, 21 Jan 2020, 10:29
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: File Anti Virus Off
Replies: 9
Views: 5086

Re: File Anti Virus Off

Hi tcsdi_support1, at least on of the settings files is damaged. May I suggest to uninstall the antivirus completely and install it again. Please, follow the steps indicated in the article How to uninstall products based on Aether platform in Windows, Linux, macOS and Android. To install the antivir...
by Darth Panda
Tue, 21 Jan 2020, 10:09
Forum: SM - Issues
Topic: PCSM does not show all missing patches
Replies: 1
Views: 3656

Re: PCSM does not show all missing patches

Hi quinton77,

Please, send us your customer number in a PM.

Thanks in advance,

Regards,
by Darth Panda
Tue, 21 Jan 2020, 10:08
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Panda Locking Click Once install files
Replies: 1
Views: 4051

Re: Panda Locking Click Once install files

Ho Quinton77,

Can you send us in a PM your customer number please?

Regards,
by Darth Panda
Mon, 20 Jan 2020, 12:48
Forum: Virus - Issues
Topic: False Positive in my application
Replies: 1
Views: 3728

Re: False Positive in my application

Hi Quinton77,
In order to analyze the file, please follow the steps of the followng thread:
How to report malware issues

Regards,
by Darth Panda
Mon, 20 Jan 2020, 11:34
Forum: Panda Free Antivirus - Issues
Topic: Psanhost.exe Buffer Overflow Exception
Replies: 1
Views: 4097

Re: Psanhost.exe Buffer Overflow Exception

Hi quinton77,

Please install the last version of the antivirus you have available to download in your account site

https://www.pandasecurity.com/en/support/card?id=84010

Regards,
by Darth Panda
Mon, 20 Jan 2020, 11:22
Forum: Consumer - Issues
Topic: Blue Screen of Death NNStrm.sys
Replies: 1
Views: 3980

Re: Blue Screen of Death NNStrm.sys

Hi quinton77,

Please install in your computer the last version of the antivirus protection downloaded from your account.

https://www.pandasecurity.com/en/support/card?id=82004

Regards,
by Darth Panda
Fri, 10 Jan 2020, 09:11
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: File Anti Virus Off
Replies: 9
Views: 5086

Re: File Anti Virus Off

Hi tcsdi_support1,

Can you send me in a PM the customer number and the name of that computer?

Thanks in advanc.

Regards,
by Darth Panda
Thu, 09 Jan 2020, 11:10
Forum: Consumer - Issues
Topic: Blue Screen of Death NNStrm.sys
Replies: 1
Views: 3812

Re: Blue Screen of Death NNStrm.sys

Hi,

Which is the exact antivirus version you have installed? You can check this in the About Panda option in the antivirus.

Regards,

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