Search found 1539 matches

by Darth Panda
Thu, 09 Jan 2020, 11:07
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: File Anti Virus Off
Replies: 9
Views: 5021

Re: File Anti Virus Off

Hi tcsdi_support1,

Please check in the settings if the profile assigned to that computer, has the File antivirus protection activated.

Regards,
by Darth Panda
Thu, 09 Jan 2020, 10:53
Forum: Small Business Protection - Issues
Topic: Panda Dome
Replies: 3
Views: 7869

Re: Panda Dome

Hi KianWiliam, May a suggest to uninstall the antivirus and install it again downloading the file from your account site. https://www.pandasecurity.com/en/support/card?id=84010 To uninstall the antivirus please follow the steps of this help: https://www.pandasecurity.com/en/support/card?id=82011 Reg...
by Darth Panda
Thu, 09 Jan 2020, 10:47
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: What causes the Protection not to update?
Replies: 1
Views: 4084

Re: What causes the Protection not to update?

Hi quinton77,

Can you send me in a PM your customer number?

Regards,
by Darth Panda
Tue, 07 Jan 2020, 16:18
Forum: Virus - Issues
Topic: Gestyy.com
Replies: 1
Views: 3685

Re: Gestyy.com

Hi Woita,

Can you send me in a PM your customer number or the activation code you have?

Regards,
by Darth Panda
Tue, 07 Jan 2020, 09:52
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Endpoint Agent Uninstall
Replies: 10
Views: 17204

Re: Endpoint Agent Uninstall

Hi pab,

Contact our customer service department in your country in order to change the resealler of that customer and set you as the new reseller. You should be able to access the customer console if it is allowed.

Regards,
by Darth Panda
Thu, 19 Dec 2019, 14:49
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Blocked "threats" not reported
Replies: 1
Views: 3913

Re: Blocked "threats" not reported

Hi lmp,

Have you check if the file is shown in the History of blocked programs?
https://www.screencast.com/t/Gtw6iUvkGhT

Regards,
by Darth Panda
Wed, 27 Nov 2019, 16:40
Forum: Consumer - Issues
Topic: Is panda Strong enough?
Replies: 3
Views: 6454

Re: Is panda Strong enough?

Mostly depends on the kind of file, and the actions executed on the machine, but also on the level of protection you do have on your computer.
what protection do you have, the modules from the protection active or inactive, if you allow everything to be executed, etc, etc.
by Darth Panda
Wed, 27 Nov 2019, 16:31
Forum: Panda Dome - Issues
Topic: version
Replies: 5
Views: 10129

Re: version

sometimes, when conexión to our servers is not correct or it does not go fine, upgrades are not done. some other times (lesser than less) the agent for the product cannot upgrade, or the protection is damaged and cannot upgrade. If you know there is a newer version for the product you can upgrade ma...
by Darth Panda
Thu, 21 Nov 2019, 14:48
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Windows 7 Critical Error
Replies: 1
Views: 4025

Re: Windows 7 Critical Error

Hi tcsdi_support1,

I can't find the screenshot, please send it again.

Regards
by Darth Panda
Tue, 19 Nov 2019, 12:23
Forum: Adaptive Defense and Endpoint Protection - Issues
Topic: Proxy Blocker
Replies: 2
Views: 4085

Re: Proxy Blocker

Hi tcsdi_support1,

You can check the categories here:
https://www.cyren.com/security-center/u ... gory-check

Regards,

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