Search found 1489 matches

by Darth Panda
Wed, 14 Aug 2019, 15:54
Forum: Virus - Issues
Topic: False Positive
Replies: 2
Views: 251

Re: False Positive

Hi tundt,

The URL has been analyzed and it does not contain malware.

If there is any software that is currently being detected, we need you to indicate which one it is and the exact file to be analyzed by out Labs.

Regards
by Darth Panda
Wed, 14 Aug 2019, 12:30
Forum: SM - Issues
Topic: SM - Blocking Network Connection via Process Monitor
Replies: 7
Views: 230

Re: SM - Blocking Network Connection via Process Monitor

Hi,

Not from our side, ncpa.cpl it's not a process, it's a command that the operation system use it to open "Network Connection" windows with the process explorer.exe.

Maybe you can avoid that behaviour with a window's GPO policy..

Regards,

Darth
by Darth Panda
Wed, 14 Aug 2019, 12:10
Forum: Virus - Issues
Topic: False Positive
Replies: 2
Views: 251

Re: False Positive

Hi,

I've escalated the issue internally, we will answer you ASAP ..

Regards

Darth
by Darth Panda
Tue, 13 Aug 2019, 10:23
Forum: Consumer - Issues
Topic: System crash
Replies: 7
Views: 530

Re: System crash

Hi,

After reinstalling the system, was the issue fixed?

Regards,

Darth
by Darth Panda
Fri, 09 Aug 2019, 11:26
Forum: SM - Issues
Topic: SM - Blocking Network Connection via Process Monitor
Replies: 7
Views: 230

Re: SM - Blocking Network Connection via Process Monitor

Hi tcsdi_support1,


I have been testing and the problem is that when you run ncpa.cpl the process that loads is explorer.exe, so a process monitor will not close the Network Connections window.
by Darth Panda
Thu, 08 Aug 2019, 12:26
Forum: SM - Issues
Topic: SM - Blocking Network Connection via Process Monitor
Replies: 7
Views: 230

Re: SM - Blocking Network Connection via Process Monitor

Hi tcsdi_support1,

I'm sorry, but I don't understand. When you execute ncpa.cpl, is the process killed?
If you set the alert to send an email, do you receive it correctly?
by Darth Panda
Wed, 07 Aug 2019, 09:07
Forum: SM - Issues
Topic: SM - Blocking Network Connection via Process Monitor
Replies: 7
Views: 230

Re: SM - Blocking Network Connection via Process Monitor

Hi tcsdi_support1,

What happen if you execute ncpa.cpl?
by Darth Panda
Fri, 02 Aug 2019, 17:35
Forum: Consumer - Issues
Topic: System crash
Replies: 7
Views: 530

Re: System crash

Hi as123, Does the problem occur when performing any special action or is it random? Have you tried reinstalling the application? Uninstall the program following this instrucctions and install again: Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example. Link: http:...
by Darth Panda
Fri, 02 Aug 2019, 13:33
Forum: Consumer - Issues
Topic: System crash
Replies: 7
Views: 530

Re: System crash

Hi,

Could you send us a private message with your client number?

Regards

Darth
by Darth Panda
Thu, 01 Aug 2019, 11:56
Forum: Consumer - Issues
Topic: System crash
Replies: 7
Views: 530

Re: System crash

Hi,

What's the protection version of your antivirus? 8.0012.002? 8.00.14?

Regards

Darth

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