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by Darth Panda
Mon, 06 Nov 2017, 10:44
Forum: Panda Free Antivirus - Issues
Topic: Cannot run scan
Replies: 10
Views: 9826

Re: Cannot run scan

Dear client,


Uninstall the antivirus.

now check the instructions on the url:


https://www.pandasecurity.com/usa/suppo ... ?id=502132


and install the AV again.

Mostly would be a problem of not having the root certificates updated on a windows xp and a 2003 server.


regards,
by Darth Panda
Mon, 06 Nov 2017, 10:40
Forum: Panda Free Antivirus - Issues
Topic: unable to uninstall
Replies: 18
Views: 18307

Re: unable to uninstall

Is this issue sorted?

if no news are posted on three days, the thread will be locked and closed.

regards
by Darth Panda
Mon, 06 Nov 2017, 10:38
Forum: Panda Free Antivirus - Issues
Topic: Error 997 overlapping I/O again
Replies: 16
Views: 16908

Re: Error 997 overlapping I/O again

Dear Client Well the problem most of the times with this error, is due to operating system not allowing our installer to enter the registry files freely. The operating system does not give us full rights to write on this part of the registry, and the user has to do it manually. Sorry about this prob...
by Darth Panda
Mon, 06 Nov 2017, 10:35
Forum: Panda Free Antivirus - Issues
Topic: d3dcompiler_47.dll missing
Replies: 1
Views: 5229

Re: d3dcompiler_47.dll missing

dear client:

you can also restore it from qurantine, as probably it has been sent there as unknown.

regards,
by Darth Panda
Mon, 06 Nov 2017, 10:34
Forum: Panda Free Antivirus - Issues
Topic: program file passed PandaAV and then declared a virus & quarantained
Replies: 7
Views: 7379

Re: program file passed PandaAV and then declared a virus & quarantained

Thew Virus Detection files are "live files". This measn are not static, but always moving and changing. Also, there are different modules which can be detected and maybe not detected. If a file is moved to quarantine, means it is not a known virus, but a not known file. that is why we move...
by Darth Panda
Mon, 06 Nov 2017, 10:25
Forum: Panda Free Antivirus - Issues
Topic: What does PSExpCampaign.exe do?
Replies: 17
Views: 27647

Re: What does PSExpCampaign.exe do?

it runs in order trigger an offer for Panda products

Get into the instalation path, and rename the file.

From PSExpCampaign.exe to PSExpCampaign.ex_

And that will solve the problem

regards
by Darth Panda
Mon, 06 Nov 2017, 10:19
Forum: Panda Free Antivirus - Issues
Topic: Windows Defender tells me "Actions needed by Panda Firewall". What's that about?
Replies: 31
Views: 46329

Re: Windows Defender tells me "Actions needed by Panda Firewall". What's that about?

dear client,

Panda firewall is not active on the free version.
I am afraid that if the message is given by microsoft, you will have to setup the WSC not to give you notices about panda firewall, and let the system use the windows defender firewall.

regards
by Darth Panda
Fri, 03 Nov 2017, 17:16
Forum: Panda Free Antivirus - Issues
Topic: Error 997 overlapping I/O again
Replies: 16
Views: 16908

Re: Error 997 overlapping I/O again

what is your product please?
by Darth Panda
Fri, 03 Nov 2017, 12:04
Forum: Consumer - Issues
Topic: Can't Uninstall Panda without losing Internet
Replies: 2
Views: 4064

Re: Can't Uninstall Panda without losing Internet

did you sort your problem uninstalling?
by Darth Panda
Fri, 03 Nov 2017, 11:52
Forum: Panda Free Antivirus - Issues
Topic: What does PSExpCampaign.exe do?
Replies: 17
Views: 27647

Re: What does PSExpCampaign.exe do?

Go to the config, and unchek the option "pandanews"

check if that solves the issue, and get back to me with feedback.

I´ll be here.

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