uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?

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JordyMin
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Joined: Tue, 05 Feb 2019, 12:17

uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?

Post by JordyMin » Tue, 05 Feb 2019, 12:21

Hi,

We onboarded a new customer and the old IT party won't cooperate and give the uninstall password.

I downloaded the uninstall tools;

DG_WAGENT_8_XX
DG_PANDAPROT8_XX

But they both ask for an uninstall password. (allthough on some computers it did work).

password.PNG
password.PNG (4.44 KiB) Viewed 686 times

Can you help me remove?

Thanks in advance.

Darth Panda
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Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?

Post by Darth Panda » Tue, 05 Feb 2019, 12:40

hello

do you have access to www.pandacloudsecurity.com of this customer?

If you have access you can change the password of the protection uninstall

www.pandacloudsecurity.com

settings tab
profiles --< default
then:
https://www.screencast.com/t/NFuZdaOZh

and finally:

https://www.screencast.com/t/HF0hxkDuHb

regards
Technical support – Panda Security
www.pandasecurity.com

JordyMin
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Posts: 3
Joined: Tue, 05 Feb 2019, 12:17

Re: uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?

Post by JordyMin » Tue, 05 Feb 2019, 13:31

Darth Panda wrote:hello

do you have access to http://www.pandacloudsecurity.com of this customer?

If you have access you can change the password of the protection uninstall

http://www.pandacloudsecurity.com

settings tab
profiles --< default
then:
https://www.screencast.com/t/NFuZdaOZh

and finally:

https://www.screencast.com/t/HF0hxkDuHb

regards
Hi unfortunatly we did not get the login credentials of that portal either.
Is there an alternative?

JordyMin
Registered user
Registered user
Posts: 3
Joined: Tue, 05 Feb 2019, 12:17

Re: uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?

Post by JordyMin » Mon, 11 Feb 2019, 10:33

Hello.. :(

Darth Panda
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Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?

Post by Darth Panda » Mon, 11 Feb 2019, 13:00

please send me your customer number via PM
Technical support – Panda Security
www.pandasecurity.com

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