Many issues this morning... please help

[CommIT]

I agree a more technical explanation where we can verify the fix has been applied before rebooting a machine is needed.

Could you check that the quarantine folder located at "C:\ProgramData\Panda Security\Panda Security Protection" is empty?

Some are empty, some are not. None have a newer sig than 9am. today.

[PandaSupport1]

I agree a more technical explanation where we can verify the fix has been applied before rebooting a machine is needed.

Could you check that the quarantine folder located at "C:\ProgramData\Panda Security\Panda Security Protection" is empty?

Some are empty, some are not. None have a newer sig than 9am. today.

For the machines where the folder is empty, we can say that the issue is fixed.
For the rest of the Pc's, you should wait for the manual solution which we are developing right now.

[CommIT]

I've managed to rescue quite a few windows 7 pc's today that had been restarted by using windows system restore.

<snip>

I was waiting for the official fix since doing restores today led to Panda "fixing" them again. That's why I was freaking out a bit. Working computer slowly devolving to brick again made me think there was some horrible new virus loose in my network.

[Abadddon]

I FOUND THE SOLOUTION.

My computer encountered many dll error and could not open any programs, so a dll file fixer i had fixed it

[greenfielddave]

I've managed to rescue quite a few windows 7 pc's today that had been restarted by using windows system restore.

<snip>

I was waiting for the official fix since doing restores today led to Panda "fixing" them again. That's why I was freaking out a bit. Working computer slowly devolving to brick again made me think there was some horrible new virus loose in my network.

Know what you mean. Its also Windows Updates installing today which added to the mess.

[Nobody666]

Is already a solution when the Screen is black?
Tried the solution to start in save mode and deactivate Panda Services, but still it not works.

[sabap]

For the machines where the folder is empty, we can say that the issue is fixed.
For the rest of the Pc's, you should wait for the manual solution which we are developing right now.

Can you give us some kind of time frame? I have been refreshing that support page all day. It is late and past time to go home. If it's going to be 2 or 3 more hours, I will deal with this in the morning. However, if you are within an hour of having it complete, then I can stay and knock it out and not have to fight with it tomorrow. At least give us that.

[btallison]

I am in the same boat as everyone else. I have PC's that when you log in they just have a blue or black screen. If I boot into safe mode and turn the panda services to disabled or delayed startup I can log into Infected PC. Still can not access all programs with out reinstalling them.. Just figured I would share..

[clut31]

I have a server that has files in the quarantine folder.
Some files seem to have disappeared but not all.

Does it make sense to restart or should i wait for the fix?

thanks

[PandaSupport1]

For the machines where the folder is empty, we can say that the issue is fixed.
For the rest of the Pc's, you should wait for the manual solution which we are developing right now.

Can you give us some kind of time frame? I have been refreshing that support page all day. It is late and past time to go home. If it's going to be 2 or 3 more hours, I will deal with this in the morning. However, if you are within an hour of having it complete, then I can stay and knock it out and not have to fight with it tomorrow. At least give us that.

We are doing our best to get this solution ready ASAP. We can not define how long it will take...