Many issues this morning... please help

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badgerfruit
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Re: Many issues this morning... please help

Post by badgerfruit » Wed, 11 Mar 2015, 20:09

Haha, there's only 1 badger fruit fellas you should know this ;)

We're quite lucky here, out of ~150 machines, most are OK, we have about 20 or so to rebuild but with sites up in Aberdeen going all the way down to London we're gonna have to do a bit of faffing around to get them back up.

We've only just starting using Panda too (literally paid the fees about 2 weeks ago!) but in the month trial we had 0 issues; guess it is one of those things but I think globally, there's about 165,000 royally screwed machines :(

Anyway, I'm outta here for now cos there's not a right lot else we can do right now :\

ukchris
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Re: Many issues this morning... please help

Post by ukchris » Wed, 11 Mar 2015, 20:17

in theory most 'office' based pc systems are the same, especially in the same organisation. If we could find out a list of deleted files it may be possible to copy them off a working machine sat in the corner ?

May be too much to ask but I am hoping they are listed in a log file somewhere

Hammie2k
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Re: Many issues this morning... please help

Post by Hammie2k » Wed, 11 Mar 2015, 20:41

For anyone UK based wanting to chase an update you can call this number: 0844 3353794

It will take you to the enterprise support team, sorry if it's been posted already.

ca3366
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Re: Many issues this morning... please help

Post by ca3366 » Wed, 11 Mar 2015, 20:57

Can you give the number to call outside UK to the above number please?

ukchris
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Re: Many issues this morning... please help

Post by ukchris » Wed, 11 Mar 2015, 20:59

Hammie2k wrote:For anyone UK based wanting to chase an update you can call this number: 0844 3353794

It will take you to the enterprise support team, sorry if it's been posted already.

I think they have gone home, just tried calling........

BlueComp
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Re: Many issues this morning... please help

Post by BlueComp » Wed, 11 Mar 2015, 21:11

Also affected - got lucky and only seem to have lost ~ 20 computers out of ~150.

For us we have partial resolution with safe mode > disable panda services > reboot > start panda endpoint protection service (manual startup) > elevated cmd: sc stop psinaflt

Could really do with determining which bits have been quarantined and moving them back if necessary.

Both phone and email channels to Panda UK support have been No Go. Guess they're a little bit busy and hiding in a crisis bunker trying to work out how to fix.

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PandaSupport1
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Re: Many issues this morning... please help

Post by PandaSupport1 » Wed, 11 Mar 2015, 21:35

Hi all,

We inform you that we have had a problem with our signature file that might have affected our PCOP and Retail 2015 customers. This issue causes some files to be moved to the quarantine.

The signature file has already been replaced, so this situation should not recur. Nonetheless, we advise our customers not to restart your computer. At Panda Security we are analyzing the impact and working to restore the situation at the endpoint.

We apologize for any inconvenience this may have caused you. We will keep you informed at all times.
Regards,

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Alberto Domínguez
TechSupport Department - Panda Security

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PandaSupport1
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Re: Many issues this morning... please help

Post by PandaSupport1 » Wed, 11 Mar 2015, 21:36

Sorry for the inconveniences.
We are doing our best to find out the best solution.
Regards,

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Alberto Domínguez
TechSupport Department - Panda Security

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Hammie2k
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Re: Many issues this morning... please help

Post by Hammie2k » Wed, 11 Mar 2015, 21:36

ca3366 wrote:Can you give the number to call outside UK to the above number please?
Sorry that's the number the support person gave me, I was also told it should route to America as well as the UK Center was shut.. Guess they forgot to diver the number :oops:

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Re: Many issues this morning... please help

Post by Hammie2k » Wed, 11 Mar 2015, 21:43

PandaSupport1 wrote:Hi all,

We inform you that we have had a problem with our signature file that might have affected our PCOP and Retail 2015 customers. This issue causes some files to be moved to the quarantine.

The signature file has already been replaced, so this situation should not recur. Nonetheless, we advise our customers not to restart your computer. At Panda Security we are analyzing the impact and working to restore the situation at the endpoint.

We apologize for any inconvenience this may have caused you. We will keep you informed at all times.
While you say the signature has been replaced I was still seeing issues before I gave up and went home. For desktops this is just a pain but I have had 2 production servers taken out by this. That is not acceptable at all and while I know your working to resolve I'd have to question how this even happened as you must have tested this before release??

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