Many issues this morning... please help

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CommIT
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Re: Many issues this morning... please help

Post by CommIT » Thu, 12 Mar 2015, 00:13

PandaSupport1 wrote:
tkcrabtree77 wrote:I agree a more technical explanation where we can verify the fix has been applied before rebooting a machine is needed.
Could you check that the quarantine folder located at "C:\ProgramData\Panda Security\Panda Security Protection" is empty?
Some are empty, some are not. None have a newer sig than 9am. today.

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PandaSupport1
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Re: Many issues this morning... please help

Post by PandaSupport1 » Thu, 12 Mar 2015, 00:16

CommIT wrote:
PandaSupport1 wrote:
tkcrabtree77 wrote:I agree a more technical explanation where we can verify the fix has been applied before rebooting a machine is needed.
Could you check that the quarantine folder located at "C:\ProgramData\Panda Security\Panda Security Protection" is empty?
Some are empty, some are not. None have a newer sig than 9am. today.
For the machines where the folder is empty, we can say that the issue is fixed.
For the rest of the Pc's, you should wait for the manual solution which we are developing right now.
Regards,

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Alberto Domínguez
TechSupport Department - Panda Security

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CommIT
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Re: Many issues this morning... please help

Post by CommIT » Thu, 12 Mar 2015, 00:19

greenfielddave wrote:I've managed to rescue quite a few windows 7 pc's today that had been restarted by using windows system restore.

<snip>
I was waiting for the official fix since doing restores today led to Panda "fixing" them again. That's why I was freaking out a bit. Working computer slowly devolving to brick again made me think there was some horrible new virus loose in my network.

Abadddon
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Re: Many issues this morning... please help

Post by Abadddon » Thu, 12 Mar 2015, 00:21

I FOUND THE SOLOUTION.

My computer encountered many dll error and could not open any programs, so a dll file fixer i had fixed it

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Re: Many issues this morning... please help

Post by greenfielddave » Thu, 12 Mar 2015, 00:22

CommIT wrote:
greenfielddave wrote:I've managed to rescue quite a few windows 7 pc's today that had been restarted by using windows system restore.

<snip>
I was waiting for the official fix since doing restores today led to Panda "fixing" them again. That's why I was freaking out a bit. Working computer slowly devolving to brick again made me think there was some horrible new virus loose in my network.

Know what you mean. Its also Windows Updates installing today which added to the mess.

Nobody666
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Re: Many issues this morning... please help

Post by Nobody666 » Thu, 12 Mar 2015, 00:30

Is already a solution when the Screen is black?
Tried the solution to start in save mode and deactivate Panda Services, but still it not works.

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Re: Many issues this morning... please help

Post by sabap » Thu, 12 Mar 2015, 00:33

For the machines where the folder is empty, we can say that the issue is fixed.
For the rest of the Pc's, you should wait for the manual solution which we are developing right now.

Can you give us some kind of time frame? I have been refreshing that support page all day. It is late and past time to go home. If it's going to be 2 or 3 more hours, I will deal with this in the morning. However, if you are within an hour of having it complete, then I can stay and knock it out and not have to fight with it tomorrow. At least give us that.
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Re: Many issues this morning... please help

Post by btallison » Thu, 12 Mar 2015, 00:37

I am in the same boat as everyone else. I have PC's that when you log in they just have a blue or black screen. If I boot into safe mode and turn the panda services to disabled or delayed startup I can log into Infected PC. Still can not access all programs with out reinstalling them.. Just figured I would share..

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Re: Many issues this morning... please help

Post by clut31 » Thu, 12 Mar 2015, 00:40

I have a server that has files in the quarantine folder.
Some files seem to have disappeared but not all.

Does it make sense to restart or should i wait for the fix?

thanks

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Re: Many issues this morning... please help

Post by PandaSupport1 » Thu, 12 Mar 2015, 00:50

sabap wrote:
For the machines where the folder is empty, we can say that the issue is fixed.
For the rest of the Pc's, you should wait for the manual solution which we are developing right now.

Can you give us some kind of time frame? I have been refreshing that support page all day. It is late and past time to go home. If it's going to be 2 or 3 more hours, I will deal with this in the morning. However, if you are within an hour of having it complete, then I can stay and knock it out and not have to fight with it tomorrow. At least give us that.
We are doing our best to get this solution ready ASAP. We can not define how long it will take...
Regards,

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Alberto Domínguez
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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