Many issues this morning... please help

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PandaSupport1
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Re: Many issues this morning... please help

Post by PandaSupport1 » Thu, 12 Mar 2015, 00:52

clut31 wrote:I have a server that has files in the quarantine folder.
Some files seem to have disappeared but not all.

Does it make sense to restart or should i wait for the fix?

thanks
We suggest wait to the manual solution.
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Alberto Domínguez
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sabap
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Re: Many issues this morning... please help

Post by sabap » Thu, 12 Mar 2015, 00:53

We are doing our best to get this solution ready ASAP. We can not define how long it will take...
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PiLoT330
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Re: Many issues this morning... please help

Post by PiLoT330 » Thu, 12 Mar 2015, 01:36

Please give us any Information.
There must be a Coordinator or someone like this...
What`s the time range for getting this manual tool?
Send IT-Service to sleep a few hours....or stay awake?

8 hours left....?!
Need some Advice please!
Thx

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Re: Many issues this morning... please help

Post by sabap » Thu, 12 Mar 2015, 02:11

PiLoT330 wrote:Please give us any Information.
There must be a Coordinator or someone like this...
What`s the time range for getting this manual tool?
Send IT-Service to sleep a few hours....or stay awake?

8 hours left....?!
Need some Advice please!
Thx
I went ahead and came home... Drove 45 mins to an affected client's office today, sat there all day waiting for a fix. Drove another 45 mins home. Now, I get to do it all again tomorrow (pending their release of a fix). Aggravated does not even begin to explain my current temperament.
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Re: Many issues this morning... please help

Post by PiLoT330 » Thu, 12 Mar 2015, 02:24

So just for info.

About 10 machines restored some files and seem to work.( in 3-4 hours )
Seem`s very slow - there`s no method to force the "automatic-update".
MARTA LÓPEZ
MAR 12, 2015 - 02:17 AM
Hi Brian, we expect the manual tool to be ready in 1-2 hours maximum from now.
German phone support told us - he reads the chat logs...(testing/fixing) so.... we`ll wait...
hope this is a "wonder-tool" !!!

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Re: Many issues this morning... please help

Post by PandaSupport1 » Thu, 12 Mar 2015, 02:32

Hi,

We are working on the manual solution to the signature file issue which will be available shortly. The automatic solution was deployed on all affected products at 21:20 (CET).
We will keep you posted.

All updated information here:
Information regarding an issue with the signature file in Panda Cloud Office Protection and Retail 2015


Sorry about the inconvenience,
Regards,

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Re: Many issues this morning... please help

Post by Regis_Bocage » Thu, 12 Mar 2015, 03:23

PANDASUPPORT1 can do only copy / paste

Hi,

We are working on the manual solution to the signature file issue which will be available shortly. The automatic solution was deployed on all affected products at 21:20 (CET).
We will keep you posted.
All updated information here:
Information regarding an issue with the signature file in Panda Cloud Office Protection and Retail 2015
Sorry about the inconvenience,
Regards,

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Re: Many issues this morning... please help

Post by Regis_Bocage » Thu, 12 Mar 2015, 04:13

After Update !!!!! :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted:
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Re: Many issues this morning... please help

Post by PavelPP » Thu, 12 Mar 2015, 04:17

We need this Tool, NOW !!!!! .....
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Re: Many issues this morning... please help

Post by PandaSupport1 » Thu, 12 Mar 2015, 04:20

Regis_Bocage wrote:After Update !!!!! :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted:
Please,

Access to a command prompt window (under admin rights) and launch the following commands:

sc stop psinprot
sc stop psinaflt
sc stop nanoservicemain
Regards,

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