Files Listed in PCOP Quarantine After Fix is Run

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KDan
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Files Listed in PCOP Quarantine After Fix is Run

Post by KDan » Fri, 13 Mar 2015, 19:03

We ran the manual fix for the sig issue and even though the local Panda Quarantine folder is empty the PCOP console lists items for that PC in Quarantine. How are those entries supposed to be handled? I do not want to delete them only to find out later I should not have. I also do not want to restore a file that does not need to be restored, again to find out later I should not have done that.

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VirusBuster
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Re: Files Listed in PCOP Quarantine After Fix is Run

Post by VirusBuster » Mon, 16 Mar 2015, 17:49

If the quarantine folder in the local machine is already empty, there is a discrepancy between the items
This discrepancy will be corrected with an update
Regards,

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Jorge Torre
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KDan
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Re: Files Listed in PCOP Quarantine After Fix is Run

Post by KDan » Mon, 16 Mar 2015, 18:26

VirusBuster wrote:If the quarantine folder in the local machine is already empty, there is a discrepancy between the items
This discrepancy will be corrected with an update
A regular update (sig) or one Panda is creating?

KDan
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Re: Files Listed in PCOP Quarantine After Fix is Run

Post by KDan » Thu, 19 Mar 2015, 19:20

VirusBuster wrote:If the quarantine folder in the local machine is already empty, there is a discrepancy between the items
This discrepancy will be corrected with an update
There is still 1000+ items in the PCOP console quarantine section and the corresponding PC has an empty quarantine folder. The PC has been updating since last Thursday and the most recent update was this AM.

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