Endpoint Agent Uninstall

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sharries
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Endpoint Agent Uninstall

Post by sharries » Fri, 29 Jun 2018, 09:09

Good morning,

I have a server which has Panda Endpoint Agent 7.30.02.0000. It was installed some time ago be one of my predecessors who didn't leave the uninstall password. Is it possible to remove this from the server please? It is on a Server 2012, and I have tried the uninstall tools provided with no luck,

Many thanks.

Darth Panda
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Re: Endpoint Agent Uninstall

Post by Darth Panda » Fri, 29 Jun 2018, 10:11

Hi Sharries,

Follow the steps of the following web help to solve your problem.

https://www.pandasecurity.com/usa/support/card?id=50036

Regards,
Technical support – Panda Security
www.pandasecurity.com

sharries
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Re: Endpoint Agent Uninstall

Post by sharries » Fri, 29 Jun 2018, 13:18

Hi Darth Panda,

I found that article yesterday and tried it, I run the application as instructed and it asks for the uninstall password still and won't uninstall.

Darth Panda
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Re: Endpoint Agent Uninstall

Post by Darth Panda » Fri, 29 Jun 2018, 14:10

Hi,

The DG_WAGENT_8_XX.exe and DG_PANDAPROT_7_XX.exe files, just ask for the password to unzip the files. Once the uninstallers are run the password set in the antivirus settings to uninstall the program is avoided.

Can you send us a screenshot of the error?

Regards,
Technical support – Panda Security
www.pandasecurity.com

sharries
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Re: Endpoint Agent Uninstall

Post by sharries » Fri, 29 Jun 2018, 23:30

Many thanks - I only ran the DG_WAGENT_8 and not the other, just tried, it worked. Many thanks for your help!

Darth Panda
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Re: Endpoint Agent Uninstall

Post by Darth Panda » Mon, 16 Jul 2018, 09:15

you are very welcome
Technical support – Panda Security
www.pandasecurity.com

abriolitto50
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Re: Endpoint Agent Uninstall

Post by abriolitto50 » Mon, 24 Sep 2018, 22:47

Agent Uninstall. You can uninstall the Mac DLP Agent by running the uninstaller tool from the default agent installation location: /Library/Manufacturer/Endpoint Agent. Follow these steps to use the uninstall agent tool: Copy the uninstall_agent tool from the agent install files.

pab
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Re: Endpoint Agent Uninstall

Post by pab » Wed, 22 May 2019, 11:48

Hello,

I am exactly in the same case, we don't have password from the precessor.
I follow the link and I ran tools but it ask me for password to uninstall ?

Many thanks

Darth Panda
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Re: Endpoint Agent Uninstall

Post by Darth Panda » Wed, 22 May 2019, 11:58

Hi pab,

The password to unzip the uninstaller is panda. If what you are asking is the password to uninstall, you can change it in the Endpoint Protection console. You have to enter Settings, edit the profile and access the Windows and Linux menu - Advanced options.

Regards,
Technical support – Panda Security
www.pandasecurity.com

pab
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Re: Endpoint Agent Uninstall

Post by pab » Tue, 31 Dec 2019, 14:32

Hello

We don't have access to manegement console it was installed by another guy and our client's didn't have any more contact with him.

In this case what can we do ?

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