Darth Panda wrote: ↑Wed, 24 Apr 2019, 09:00
Hi lmp,
I deleted the link because that fix applies only to version 8.01 and is already included in the new versions. The solution therefore would be to update to the latest version as I indicated and as I see that you have already requested the technical support of your country.
The versions are updated to the clients in a staggered way, they do not apply to all the clients at the same time, but you can request that they apply it by contacting the technical support of your country.
Regards,
I deleted the link because that fix applies only to version 8.01
That's not accurate, I've applied the patch to versions as high as v18.06 - something you should have been aware.
You could just have added that note and left the link, I don't understand what harm could come out of it with that in mind. This issue has been going on for at least one year, and Panda hasn't been very effective in letting their customers know about it, informing on new releases and changelog, or actually proactively doing something for that matter (and when I say "not very effective", I really mean incompetent).
For example:
https://support.pandasecurity.com/forum ... php?t=6944
Like him, there have probably been hundreds of customers just wandering around because no one thought that it would be a good idea to tell them about this bug. Interestingly, that customer was on v18.06 and, as I told you, the bug is still present. Myself, I've been at v18.01 with no clue of new updates because... Panda likes mystery, I'm guessing?!
It's all nice and good that there is a new version, congrats, I just hope customers are effectively informed about it in order to be able to manually request the upgrade to tech support (since they can't do it themselves, again, for "reasons"); let's not mince words, there's nothing staggering about the rate at which Panda rolls-out updates to their customers, I would even argue that the exact opposite is true. Yet, I can't blame Panda for being cautious, not really, I do understand the hassle when you roll-out updates and your clients can't boot their machines any longer. Anyway, in the meantime, if anyone needs the patch for the stagnant versions bellow v18.12 (v18.00.12) just PM me and I'll send you the link.