File Anti Virus Off
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- Registered user
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File Anti Virus Off
Hi Support,
We encounter this error on EPP where the File Anti Virus on the computer keeps on turning off even if we turn it on several times. The server detected it as unprotected computer. See images below.
We reinstall the EPP to solve this problem but we want to know the cause of this error.
Looking forward to your response
Best Regards,
Christian
We encounter this error on EPP where the File Anti Virus on the computer keeps on turning off even if we turn it on several times. The server detected it as unprotected computer. See images below.
We reinstall the EPP to solve this problem but we want to know the cause of this error.
Looking forward to your response
Best Regards,
Christian
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: File Anti Virus Off
Hi tcsdi_support1,
Please check in the settings if the profile assigned to that computer, has the File antivirus protection activated.
Regards,
Please check in the settings if the profile assigned to that computer, has the File antivirus protection activated.
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
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Re: File Anti Virus Off
I Darth,
When I check the settings, I found that the computer has a file antivirus protection policy and enabled on the client.
Looking forward to your reply.
Best regards,
Christian
When I check the settings, I found that the computer has a file antivirus protection policy and enabled on the client.
Looking forward to your reply.
Best regards,
Christian
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: File Anti Virus Off
Hi tcsdi_support1,
Can you send me in a PM the customer number and the name of that computer?
Thanks in advanc.
Regards,
Can you send me in a PM the customer number and the name of that computer?
Thanks in advanc.
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
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Re: File Anti Virus Off
Hi Darth,
PM Sent.
Looking forward to your reply.
Best Regards,
TCSDI
PM Sent.
Looking forward to your reply.
Best Regards,
TCSDI
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- Registered user
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Re: File Anti Virus Off
Hi Darth,
For you further investigation
Kindly get the logs here: https://wetransfer.com/downloads/c79ec4 ... 509/2e8b27
Best Regards,
TCSDI
For you further investigation
Kindly get the logs here: https://wetransfer.com/downloads/c79ec4 ... 509/2e8b27
Best Regards,
TCSDI
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- Registered user
- Posts: 57
- Joined: Tue, 26 Mar 2019, 04:24
Re: File Anti Virus Off
Hi Support,
Any update on the issue?
Regards,
Any update on the issue?
Regards,
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: File Anti Virus Off
Hi tcsdi_support1,
at least on of the settings files is damaged. May I suggest to uninstall the antivirus completely and install it again.
Please, follow the steps indicated in the article How to uninstall products based on Aether platform in Windows, Linux, macOS and Android.
To install the antivirus please follow the steps in the following article How to install the agent of products based on Aether Platform in Windows, Linux, MacOS and Android?
Regards,
at least on of the settings files is damaged. May I suggest to uninstall the antivirus completely and install it again.
Please, follow the steps indicated in the article How to uninstall products based on Aether platform in Windows, Linux, macOS and Android.
To install the antivirus please follow the steps in the following article How to install the agent of products based on Aether Platform in Windows, Linux, MacOS and Android?
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
- Posts: 57
- Joined: Tue, 26 Mar 2019, 04:24
Re: File Anti Virus Off
Hi Darth,
Thank you for your reply.
We often encounter this kind of issue, in order to fix the issue, we are always reinstalling panda that takes Hassle on our client-side.
How do we prevent these issues from happening?
Why the file is being corrupted or damaged, what is the cause?
Looking forward to your reply.
Best Regards,
Christian
Thank you for your reply.
We often encounter this kind of issue, in order to fix the issue, we are always reinstalling panda that takes Hassle on our client-side.
How do we prevent these issues from happening?
Why the file is being corrupted or damaged, what is the cause?
Looking forward to your reply.
Best Regards,
Christian
-
- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: File Anti Virus Off
Hi tcsdi_support1,
In this case I just know that at least one file is damaged. I don't know in other cases, sorry. I cannot see why the filed got damaged either.
Regards,
In this case I just know that at least one file is damaged. I don't know in other cases, sorry. I cannot see why the filed got damaged either.
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com