Hidden File Virus

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tcsdi_support1
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Posts: 57
Joined: Tue, 26 Mar 2019, 04:24

Hidden File Virus

Post by tcsdi_support1 » Thu, 13 Feb 2020, 09:35

Hi Support,

I would like to report an issue where the Panda can't detect a hidden file virus. Every time we put the USB flash drive on the affected computer, all the files will be hidden. Kindly get the PSinfo logs here:
PSinfo: https://wetransfer.com/downloads/75a571 ... ient_email

AutoRun File report:
https://wetransfer.com/downloads/a81261 ... 719/6b7d65

Looking forward to hearing from you.

Best Regards,
Christian

Darth Panda
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Posts: 1547
Joined: Tue, 24 Oct 2017, 12:04

Re: Hidden File Virus

Post by Darth Panda » Mon, 24 Feb 2020, 18:09

Hi tcsdi_support1,

Can you please upload the files again? We cannot access the files.

Regards,
Technical support – Panda Security
www.pandasecurity.com

tcsdi_support1
Registered user
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Posts: 57
Joined: Tue, 26 Mar 2019, 04:24

Re: Hidden File Virus

Post by tcsdi_support1 » Wed, 26 Feb 2020, 04:55

Hi Darth,

We already fix this we just use Panda Cloud Cleaner on the affected computer.

You may now close this ticket, thank you.

Regards,

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