Hi Support,
I would like to report an issue where the Panda can't detect a hidden file virus. Every time we put the USB flash drive on the affected computer, all the files will be hidden. Kindly get the PSinfo logs here:
PSinfo: https://wetransfer.com/downloads/75a571 ... ient_email
AutoRun File report:
https://wetransfer.com/downloads/a81261 ... 719/6b7d65
Looking forward to hearing from you.
Best Regards,
Christian
Hidden File Virus
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Hidden File Virus
Hi tcsdi_support1,
Can you please upload the files again? We cannot access the files.
Regards,
Can you please upload the files again? We cannot access the files.
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
- Posts: 57
- Joined: Tue, 26 Mar 2019, 04:24
Re: Hidden File Virus
Hi Darth,
We already fix this we just use Panda Cloud Cleaner on the affected computer.
You may now close this ticket, thank you.
Regards,
We already fix this we just use Panda Cloud Cleaner on the affected computer.
You may now close this ticket, thank you.
Regards,