Panda - Installation Finished Error

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tcsdi_support1
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Panda - Installation Finished Error

Post by tcsdi_support1 » Wed, 19 Feb 2020, 04:06

Hi Support,

We encountered an issue during installation where the agent is not showing after running the installer

1. We opened the installer.msi on the endpoint
2. We clicked next until the installer is finished
3. We waited but the installation of panda agent is not showing up on the bottom of the screen

Also, we can't able to get the PSInfo logs, every time we run the PSInfo.exe nothing happen it will not appear on the screen.

We tried to install on the other Windows XP SP2 unit and it was successfully installed on the computer.

There's any other way to solve this?

Looking forward to hearing from you.

Best Regards,
Christian

Darth Panda
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Re: Panda - Installation Finished Error

Post by Darth Panda » Mon, 24 Feb 2020, 17:50

Hi tcsdi_support1,

In which platform are you installing the agent? Aether?

Check in the registry you don't have hijacked the antivirus files. The registry key is:
32 bits:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

64 bits:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

Regards,
Technical support – Panda Security
www.pandasecurity.com

tcsdi_support1
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Re: Panda - Installation Finished Error

Post by tcsdi_support1 » Wed, 26 Feb 2020, 03:32

Hi Darth,

We use Aether platform installer to install on Windows XP SP2

What we will do here on the registry?

32 bits:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

64 bits:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

Darth Panda
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Re: Panda - Installation Finished Error

Post by Darth Panda » Wed, 26 Feb 2020, 18:11

Hi tcsdi_support1,

Windows XP SP2 is not a supported operating systems on Aether platform.

https://www.pandasecurity.com/en/support/card?id=700002

Regards,
Technical support – Panda Security
www.pandasecurity.com

tcsdi_support1
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Re: Panda - Installation Finished Error

Post by tcsdi_support1 » Thu, 27 Feb 2020, 03:05

Hi Darth,

Thank you for your reply. I see, But I have a question, we tried to install on the other windows XP sp2 and it was successfully installed using the aether platform installer. Why it went through?

Looking forward to your reply.

Best Regards,
TCSDI

Darth Panda
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Re: Panda - Installation Finished Error

Post by Darth Panda » Thu, 27 Feb 2020, 16:04

Hi

Please send a Psinfo of that computer in order to check the details.

Please include the customer number where that computer belogns

Regards
Technical support – Panda Security
www.pandasecurity.com

tcsdi_support1
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Re: Panda - Installation Finished Error

Post by tcsdi_support1 » Thu, 05 Mar 2020, 05:43

Hi Darth,

We try to get open PSinfo, but it will not open, we wait too long but still not opening.

For clarification, we install windows XP 3 not on Windows XP SP 2. But on SP 3 we tried to install but the agent does not continue, it will automatically finish the installation without progress installation.

Kindly see the picture below:
Image

Darth Panda
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Re: Panda - Installation Finished Error

Post by Darth Panda » Thu, 05 Mar 2020, 15:22

Hi tcsdi_support1,

Follow this instructions and try again the installation:

https://www.pandasecurity.com/support/card?id=502132
Technical support – Panda Security
www.pandasecurity.com

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