Panda Global Protection cannot operate

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EiO
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Registered user
Posts: 12
Joined: Sat, 31 Aug 2013, 18:47

Panda Global Protection cannot operate

Post by EiO » Mon, 20 Nov 2017, 21:40

Hi All, I`m experiencing the following issue.
On a mashine with OS: W10 after installing Panda GP ver.17.0.1 it can`t operate. System tray icon is missing. In services.msc, only Panda Protection Service is started, Panda Product Service cannot be started and gives an error "Windows Could not start Panda Product Service on Local Computer...Error 1053: "The service did not respond in a timely fashion""
I uninstalled and removed all traces from installation and tried another clean install of GP. No problems occured during installation, but again cannot operate with protection... Please, any help will be appreciated.

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Global Protection cannot operate

Post by Darth Panda » Tue, 21 Nov 2017, 10:42

Hi,

How did you uninstall the antivirus? From Program & Settings or with the uninstaller file?

Regards,
Technical support – Panda Security
www.pandasecurity.com

EiO
Registered user
Registered user
Posts: 12
Joined: Sat, 31 Aug 2013, 18:47

Re: Panda Global Protection cannot operate

Post by EiO » Tue, 21 Nov 2017, 10:52

Hello, I did it both ways. No changes, there is no GUI, no icon in system tray, no contextual menu for scan items, and processes not working...

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Global Protection cannot operate

Post by Darth Panda » Tue, 21 Nov 2017, 13:38

We open an incident to report the issue.

We close this thred.
Technical support – Panda Security
www.pandasecurity.com

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