[CLOSED] Can not turn Protection 2016 on

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markgparker
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[CLOSED] Can not turn Protection 2016 on

Post by markgparker » Mon, 28 Nov 2016, 20:16

Hi,
My Panda Global Protection 2016 is greyed out and will not turn on. I have it on my pc only, have attached some screen prints
Screenshot (1).png
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Screenshot (2).png
Screenshot (2).png (129.03 KiB) Viewed 9268 times
Screenshot (4).png
Screenshot (4).png (356.84 KiB) Viewed 9268 times

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VirusBuster
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Re: Can not turn Protection 2016 on

Post by VirusBuster » Tue, 29 Nov 2016, 10:06

Please run a scan with Panda Cloud Cleaner in order to discard an infection
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Jorge Torre
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markgparker
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Re: Can not turn Protection 2016 on

Post by markgparker » Tue, 29 Nov 2016, 14:13

Tried this but still not working anymore ideas?

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Re: Can not turn Protection 2016 on

Post by VirusBuster » Tue, 29 Nov 2016, 14:19

Then we will need a PSInfo of the machine in order to study the issue
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markgparker
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Re: Can not turn Protection 2016 on

Post by markgparker » Tue, 29 Nov 2016, 23:32

All done, what do I do with the file?

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Re: Can not turn Protection 2016 on

Post by VirusBuster » Wed, 30 Nov 2016, 10:14

markgparker wrote:All done, what do I do with the file?
Post it as a reply to this post
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markgparker
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Re: Can not turn Protection 2016 on

Post by markgparker » Wed, 30 Nov 2016, 21:05

It's says the file is to big, The file is too big, maximum allowed size is 1 MiB.

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Re: Can not turn Protection 2016 on

Post by VirusBuster » Thu, 01 Dec 2016, 09:38

You can upload to any online storage server such as MediaFire, MEGA, WeTransfer, Dropbox... and provide us the download link
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markgparker
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Re: Can not turn Protection 2016 on

Post by markgparker » Thu, 01 Dec 2016, 19:12

You've lost me, got to be a easier way. Can I not just email you file?

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Re: Can not turn Protection 2016 on

Post by VirusBuster » Fri, 02 Dec 2016, 10:02

You can also contact your local support team and email it to them referring to this thread
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