[CLOSED] Can not turn Protection 2016 on

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
markgparker
Registered user
Registered user
Posts: 6
Joined: Mon, 28 Nov 2016, 20:07

[CLOSED] Can not turn Protection 2016 on

Post by markgparker »

Hi,
My Panda Global Protection 2016 is greyed out and will not turn on. I have it on my pc only, have attached some screen prints
Screenshot (1).png
Screenshot (1).png (189.68 KiB) Viewed 16108 times
Screenshot (2).png
Screenshot (2).png (129.03 KiB) Viewed 16108 times
Screenshot (4).png
Screenshot (4).png (356.84 KiB) Viewed 16108 times
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Can not turn Protection 2016 on

Post by VirusBuster »

Please run a scan with Panda Cloud Cleaner in order to discard an infection
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
markgparker
Registered user
Registered user
Posts: 6
Joined: Mon, 28 Nov 2016, 20:07

Re: Can not turn Protection 2016 on

Post by markgparker »

Tried this but still not working anymore ideas?
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Can not turn Protection 2016 on

Post by VirusBuster »

Then we will need a PSInfo of the machine in order to study the issue
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
markgparker
Registered user
Registered user
Posts: 6
Joined: Mon, 28 Nov 2016, 20:07

Re: Can not turn Protection 2016 on

Post by markgparker »

All done, what do I do with the file?
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Can not turn Protection 2016 on

Post by VirusBuster »

markgparker wrote:All done, what do I do with the file?
Post it as a reply to this post
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
markgparker
Registered user
Registered user
Posts: 6
Joined: Mon, 28 Nov 2016, 20:07

Re: Can not turn Protection 2016 on

Post by markgparker »

It's says the file is to big, The file is too big, maximum allowed size is 1 MiB.
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Can not turn Protection 2016 on

Post by VirusBuster »

You can upload to any online storage server such as MediaFire, MEGA, WeTransfer, Dropbox... and provide us the download link
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
markgparker
Registered user
Registered user
Posts: 6
Joined: Mon, 28 Nov 2016, 20:07

Re: Can not turn Protection 2016 on

Post by markgparker »

You've lost me, got to be a easier way. Can I not just email you file?
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Can not turn Protection 2016 on

Post by VirusBuster »

You can also contact your local support team and email it to them referring to this thread
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
Locked

Return to “Panda Protection Products - Archive Issues”