[CLOSED] Constantly asking me to validate when I already have

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shane3x
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[CLOSED] Constantly asking me to validate when I already have

Post by shane3x » Sat, 10 Dec 2016, 13:46

When the popup occured I clicked the link, logged into my account on the website and thought that was it. Now every time I open the program it asks me to validate again and I go through the trouble shooting to get another email sent but it keeps asking. Any ideas?

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VirusBuster
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Re: Constantly asking me to validate when I already have

Post by VirusBuster » Thu, 15 Dec 2016, 14:30

Can you post a screenshot of the message you get?
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Jorge Torre
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jackstraw1947
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Re: Constantly asking me to validate when I already have

Post by jackstraw1947 » Sat, 24 Dec 2016, 19:24

I am having the same problem. posted screenshot in attachment
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VirusBuster
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Re: Constantly asking me to validate when I already have

Post by VirusBuster » Mon, 26 Dec 2016, 16:27

In order to study the issue we will need a PSInfo and a PsErrorTrace
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Jorge Torre
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Re: Constantly asking me to validate when I already have

Post by VirusBuster » Wed, 04 Jan 2017, 15:53

Try the following to force a new Panda Account validation:

- Open the antivirus
- As soon as you get the Activation window with the "Don't forget to validate your Panda account!" message and your email, click the "Want to use another email address?" link
- Type the very same email address. This will force a new Panda MyAccount request that will tell you customer that the email is already in use, but will ask for the password instead
- Type the correct password for the Panda Account. The product will activate and that window won't be launched again.
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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Joined: Mon, 02 Apr 2012, 18:53
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Re: Constantly asking me to validate when I already have

Post by VirusBuster » Wed, 22 Feb 2017, 16:09

Topic closed due to lack of response
TOPIC CLOSED
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Jorge Torre
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