[CLOSED] Constantly asking me to validate when I already have
[CLOSED] Constantly asking me to validate when I already have
When the popup occured I clicked the link, logged into my account on the website and thought that was it. Now every time I open the program it asks me to validate again and I go through the trouble shooting to get another email sent but it keeps asking. Any ideas?
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Re: Constantly asking me to validate when I already have
Can you post a screenshot of the message you get?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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Re: Constantly asking me to validate when I already have
I am having the same problem. posted screenshot in attachment
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- screenshotpanda.jpg (553.2 KiB) Viewed 15842 times
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Constantly asking me to validate when I already have
In order to study the issue we will need a PSInfo and a PsErrorTrace
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Constantly asking me to validate when I already have
Try the following to force a new Panda Account validation:
- Open the antivirus
- As soon as you get the Activation window with the "Don't forget to validate your Panda account!" message and your email, click the "Want to use another email address?" link
- Type the very same email address. This will force a new Panda MyAccount request that will tell you customer that the email is already in use, but will ask for the password instead
- Type the correct password for the Panda Account. The product will activate and that window won't be launched again.
- Open the antivirus
- As soon as you get the Activation window with the "Don't forget to validate your Panda account!" message and your email, click the "Want to use another email address?" link
- Type the very same email address. This will force a new Panda MyAccount request that will tell you customer that the email is already in use, but will ask for the password instead
- Type the correct password for the Panda Account. The product will activate and that window won't be launched again.
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Constantly asking me to validate when I already have
Topic closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them