[CLOSED] Panda protection is turned off and won't turn on

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GeriAtric
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[CLOSED] Panda protection is turned off and won't turn on

Post by GeriAtric » Sat, 14 Jan 2017, 03:03

I have uses panda for 4 or 5 years now.
I got a warning that my PC was unprotected.
I go into my panda , and sure enough, it is turned off. I cant turn it back on.
I have no Idea what my version is or even where to find out.
You can maybe understand why if you look at my user name.
At any rate it was working fine up untill this morning.

GeriAtric
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Re: Panda protection is turned off and won't turn on

Post by GeriAtric » Sat, 14 Jan 2017, 03:18

Update, I have shut down my PC and turned it back on.
Now I can't even open up panda.
I am using windows 10. This PC is only about a year old.

GeriAtric
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Re: Panda protection is turned off and won't turn on

Post by GeriAtric » Sat, 14 Jan 2017, 08:02

Can't even open panda now

GeriAtric
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Re: Panda protection is turned off and won't turn on

Post by GeriAtric » Sat, 14 Jan 2017, 08:09

NOW I AM GETTING PISSED OFF.
Someone needs to reply
I need to talk to a person.
I payed good $ for lifetime protection , I want some service !
Last edited by GeriAtric on Sat, 14 Jan 2017, 18:50, edited 1 time in total.

GeriAtric
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Re: Panda protection is turned off and won't turn on

Post by GeriAtric » Sat, 14 Jan 2017, 08:26

Now I click on panda and my PC locks up. got to turn the power off to move forward.
THIS IS BULL SHIT

GeriAtric
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Re: Panda protection is turned off and won't turn on

Post by GeriAtric » Sat, 14 Jan 2017, 18:53

Well, here we are the next day and still no reply.
I go to panda web site for help , no help.
I call the help line , I have been on hold for 4 hrs.
Just as I figured , no support from you useless ****s.

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VirusBuster
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Re: Panda protection is turned off and won't turn on

Post by VirusBuster » Mon, 16 Jan 2017, 12:45

Sorry, but being weekend forum support is limited you can use these contact methods
http://www.pandasecurity.com/support/

Anyway,
GeriAtric wrote:I have no Idea what my version is or even where to find out.
You can check the product version in the version.ini file located in the antivirus installation folder
In order to study the issue we will need a Panda Support Information log to be collected
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Joined: Mon, 02 Apr 2012, 18:53
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Re: Panda protection is turned off and won't turn on

Post by VirusBuster » Wed, 22 Feb 2017, 16:15

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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