Can't activate Panda Dome
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- Registered user
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Re: Can't activate Panda Dome
I can't activate my Panda Dome Advanced. the program is regularly dowloaded, but if I try to open it, the alert says that there is on my pc an "incompatible program" that doesn't allow Panda Dome to open.
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome
Hi,
Could you send us a screenshot of the message and another of the process that are running on the computer?
Regards
Darth Panda
Could you send us a screenshot of the message and another of the process that are running on the computer?
Regards
Darth Panda
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
- Posts: 1
- Joined: Sat, 15 Dec 2018, 19:36
Re: Can't activate Panda Dome
Hello, I have the same problem where I can't activate my Panda Dome. I always get stuck at the second step (after putting in my password). Does anyone know how to solve this?
Note:
I attached a screenshot.
Note:
I attached a screenshot.
- Attachments
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- Stuck at Account Activation.PNG (855.5 KiB) Viewed 62121 times
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome
Hi Afizah Masri
Follow the steps below to diagnose the problem. We need you to run PSErrorTrace tool and Panda Support Information tool.
PSErrorTrace tool instructions:
1 - Download PsErrorTrace.exe and run the file as administrator on Windows Vista or higher.
http://www.pandasecurity.com/resources/ ... rtrace.exe
2 - Click the Start button.
3 - Fill in your email address and description of the problem and click Continue.
4 - Now, you will be asked to replicate the issue you had encountered (try to activate antivirus). When you are ready to do so, click Start.
5 - Once you are able to replicate the problem and when the button is no longer greyed out, click Finish.
6 - Choose Exit and click Yes to save the report PsErrorTrace.psinfo to your computer.
7 - Finally, send the PsErrorTrace.psinfo file to Support.
Panda Support Information tool instructions:
1 - From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
2 - Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
3 - Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
4 - When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.
5 - Note: The format of the file is: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
6 - Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Follow the steps below to diagnose the problem. We need you to run PSErrorTrace tool and Panda Support Information tool.
PSErrorTrace tool instructions:
1 - Download PsErrorTrace.exe and run the file as administrator on Windows Vista or higher.
http://www.pandasecurity.com/resources/ ... rtrace.exe
2 - Click the Start button.
3 - Fill in your email address and description of the problem and click Continue.
4 - Now, you will be asked to replicate the issue you had encountered (try to activate antivirus). When you are ready to do so, click Start.
5 - Once you are able to replicate the problem and when the button is no longer greyed out, click Finish.
6 - Choose Exit and click Yes to save the report PsErrorTrace.psinfo to your computer.
7 - Finally, send the PsErrorTrace.psinfo file to Support.
Panda Support Information tool instructions:
1 - From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
2 - Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
3 - Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
4 - When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.
5 - Note: The format of the file is: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
6 - Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
- Posts: 1
- Joined: Mon, 14 Jan 2019, 03:35
Re: Can't activate Panda Dome
Hello,
I have the same Problem. I´m a Panda Global Protection User and Panda Dome asks me for activate. After i done a purchase for panda dome complete and get the activation code by email. So i log in to panda security website to activiate, but it seem not work.
Please Help !!!
I have the same Problem. I´m a Panda Global Protection User and Panda Dome asks me for activate. After i done a purchase for panda dome complete and get the activation code by email. So i log in to panda security website to activiate, but it seem not work.
Please Help !!!
Re: Can't activate Panda Dome
hello all together,
I have the same problem.
Nothing happens and the process PSANHost.exe is running and running.
Is there anywere a solution?
Regards,
kallud
I have the same problem.
Nothing happens and the process PSANHost.exe is running and running.
Is there anywere a solution?
Regards,
kallud
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome
Hi,
In this cases, uninstall the antivirus from your computer, restart the computer an access to your Panda Myaccount.
https://myaccount.pandasecurity.com/
Log in with your credentials, and download the antivirus from there, that file has your credentials inside, so you shouldn't activate the antivirus, because the credentials are embedded inside the installation file.
Regards
Darth
In this cases, uninstall the antivirus from your computer, restart the computer an access to your Panda Myaccount.
https://myaccount.pandasecurity.com/
Log in with your credentials, and download the antivirus from there, that file has your credentials inside, so you shouldn't activate the antivirus, because the credentials are embedded inside the installation file.
Regards
Darth
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Can't activate Panda Dome
I seem to have the same issue can you reactivate my license as well Darth Panda?
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome
to all with activating issues:
Please download the installation file from you account on
MyAccount.pandasecurity.com
Ther you can register your activation code, download the installation file, and install from the very same page.
The installation, will be automatically activated.
Please download the installation file from you account on
MyAccount.pandasecurity.com
Ther you can register your activation code, download the installation file, and install from the very same page.
The installation, will be automatically activated.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
- Posts: 3
- Joined: Fri, 15 Feb 2019, 18:42
Re: Can't activate Panda Dome
@ Darth Panda
I have the same activation issue. Already installed and uninstalled it 4 times but after finishing a good activation after instal the next day it keeps asking me for my email adres and then keeps hanging in the activation on server loading screen. But I am new to this forum and can't figure out how to send you an instant message with the activation code and version. Please help, if you can by sending me a message wich I can reply to. Thank you in advance and kind regards!
I have the same activation issue. Already installed and uninstalled it 4 times but after finishing a good activation after instal the next day it keeps asking me for my email adres and then keeps hanging in the activation on server loading screen. But I am new to this forum and can't figure out how to send you an instant message with the activation code and version. Please help, if you can by sending me a message wich I can reply to. Thank you in advance and kind regards!