Panda Dome critical error No AV and firewall

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fillink
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Joined: Mon, 31 Dec 2018, 20:40

Panda Dome critical error No AV and firewall

Post by fillink » Mon, 31 Dec 2018, 21:00

Hi,

OS Vista Pro and i live in belgium.

I have Panda Dome Essential for some time but since mid December the antivirus and the firewall is disabled and impossible to reactivate.

Panda one indicates a problem with a red button "solve" it indicates "critical error" and it is necessary to restart what I did several times.

i try uninstall + run "uninstaller.exe" and install again but same error.

i run "PANDA CLOUD CLEANER" but all ok.

i run "PCOPinfo.exe" no probleme detect.

My licence is ok until 2021 ...

i hope i can find a solution.

Happy New Year :D

Darth Panda
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Posts: 1405
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome critical error No AV and firewall

Post by Darth Panda » Wed, 02 Jan 2019, 10:26

Hi

In order to solver the issue, we need to regain some details. We have sent you an email asking for them.

Regards.
Technical support – Panda Security
www.pandasecurity.com

BMai
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Registered user
Posts: 1
Joined: Sun, 28 Apr 2019, 20:53

Re: Panda Dome critical error No AV and firewall

Post by BMai » Sun, 28 Apr 2019, 21:03

Hello,
I bought PANDA DOME Complete recently and I can't activate AV and Firewall as well.
OS Windows Vista Edition Familiale Premium

Can someone help me please as my licence run up to 2021?

Thank you for your help

Regards,

BMai

Darth Panda
Official moderator
Official moderator
Posts: 1405
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome critical error No AV and firewall

Post by Darth Panda » Mon, 29 Apr 2019, 15:20

update all your files for the operating system.
once completely and fully updated, uninstall your antivirus solution.
Once unisntalled and restarted, go to your account on

www.myaccount.pandasecurity.com

and download the installation file from there. It will have the activation code for your product integrated.
install and confirm solution ok
Technical support – Panda Security
www.pandasecurity.com

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