how to submit samples?

Post your query about Panda Dome Essential, Panda Dome Complete, Panda Dome Advanced and Panda Dome Premium here!
Post Reply
buycard
Registered user
Registered user
Posts: 20
Joined: Sun, 16 Sep 2012, 16:11

how to submit samples?

Post by buycard » Tue, 29 Jan 2019, 06:51

i've sent a virus sample to virus@pandasecurity.com/virussamples@pandasecurity.com a week ago,until now,Dome has nothing to do with the virus.
Is there a new way to submit samples?

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: how to submit samples?

Post by Darth Panda » Tue, 29 Jan 2019, 10:35

Hi buycard,

The email to send samples is correct. You are not going to receive any reply by mail, the file will be analysed and if it contains a virus, it will be add to the database and the antivirus will be able to detect it.

You can also send the file compressed with password to your country technical support in order to be analysed.
Technical support – Panda Security
www.pandasecurity.com

buycard
Registered user
Registered user
Posts: 20
Joined: Sun, 16 Sep 2012, 16:11

Re: how to submit samples?

Post by buycard » Wed, 30 Jan 2019, 16:25

still can't detect the sample

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: how to submit samples?

Post by Darth Panda » Wed, 30 Jan 2019, 16:46

Hi buycard,

If you want to receive the analysis results, send the file compressed with password to your country technical support in order to be analysed.
Technical support – Panda Security
www.pandasecurity.com

buycard
Registered user
Registered user
Posts: 20
Joined: Sun, 16 Sep 2012, 16:11

Re: how to submit samples?

Post by buycard » Thu, 31 Jan 2019, 10:18

Hi Darth Panda,
i didn't need analysis result,i just want panda add the sample to its virus database file,and can protect its users.
so i will not contact local support.

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: how to submit samples?

Post by Darth Panda » Thu, 31 Jan 2019, 10:48

Hi buycard,


I do not know if the file was received when you sent it to virus@pandasecurity.com. If you send the file to your local support, you will receive a response and know that we have received the file and that it will be analyzed.
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “Panda Dome - Issues”