Page 1 of 1
Panda Dome Does Not Appear In System Tray
Posted: Thu, 09 May 2019, 19:06
by KDan
The system tray icon for Panda Dome 18.07.03 does not appear automatically on a Windows 10 install. I need to launch the program from the desktop icon for the icon to appear in the system tray.
MSCONFIG has all Panda items enabled.
Re: Panda Dome Does Not Appear In System Tray
Posted: Fri, 10 May 2019, 09:45
by Darth Panda
Hi KDan,
When the system start, before launch the antivirus, go to the following folder:
C:\Program Files (x86)\Panda Security\WAC\
Execute the file PSUAMain.exe, verify if now appear the icon, now reboot the machine and verify if the issue is solved.
Regards
Darth Panda
Re: Panda Dome Does Not Appear In System Tray
Posted: Tue, 14 May 2019, 21:22
by KDan
That directory does not exist. I found the file in:
C:\Program Files (x86)\Panda Security\Panda Security Protection
Running the PSUAMain.exe application did not make the console appear on the system tray on the next reboot.
I have already used the panda uninstaller utility to remove the software and downloaded a fresh copy of the installer. Twice.
I am logged on as a local admin.
No errors for Panda in the event log.
OS=Win10.
Re: Panda Dome Does Not Appear In System Tray
Posted: Wed, 15 May 2019, 09:10
by Darth Panda
Hi KDan,
Can you send me a PM with your customer number please?
Regards,
Re: Panda Dome Does Not Appear In System Tray
Posted: Wed, 15 May 2019, 14:57
by Darth Panda
Hi KDan,
Please check in the Windows Task manager, in the Startup tab that the AV Console program is enabled.
Regards,
Re: Panda Dome Does Not Appear In System Tray
Posted: Wed, 15 May 2019, 16:05
by KDan
I checked and it was not enabled. I enabled it and confirmed it stay enabled by rebooting a couple of times and logging in as different users.
Thanks.
Re: Panda Dome Does Not Appear In System Tray
Posted: Wed, 15 May 2019, 16:16
by Darth Panda
Hi KDan,
Perfect!!
Regards,