remote desktop does not work

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Registered user
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Joined: Thu, 06 Jun 2019, 15:08

remote desktop does not work

Post by Danny20190606 » Thu, 06 Jun 2019, 15:54

After installing Panda Dome (18.07.04) it is not possible to start remote desktop. Before starting the remote desktop i make a active vpn connection. The RDS is connecting to Windows Server 2016

Even when i disable the firewall the problem remains. After uninstalling Panda Dome it works fine.

please advise,

Thanks !

Darth Panda
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Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: remote desktop does not work

Post by Darth Panda » Thu, 06 Jun 2019, 16:42


In order to narrow down the problem and offer a solution, we need to collect and study certain data. Please follow the steps below:

Download and extract ...
Run the nnsdiag.exe file (password panda). Upon completion, check the box Launch NNSDiag.exe and click Finish. You can also run the tool by double-clicking the NNSDiag shortcut created on desktop.
After running NNSDiag, follow the steps indicated in the wizard and try replicating the issue when requested.

Several tests are performed, so you will be requested to replicate the issue a few times.
It is important NOT TO to restart your computer during these tests.

Once the process finishes, save the log and the resulting file.

Additionally, we require the Panda Support Information file. http://enterprise.updates.pandasoftware ... PSInfo.exe

These are the instructions:

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is: COMPUTERNAME_[DATE-TIME]_PSInfo.7z

Attach to an email all files requested and send them to us to complete the study of the incident and solve it.

Technical support – Panda Security

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