Hallo,
i can't activate my Panda Dome under MacOS Mojave 10.14.5 - it keeps getting "Communication Error 500".
My Internet is working fine, no proxy, etc. The operation system was freshly installed (moved to ssd) and no other software beside Panda and Chrome is installed, so there is nothing that could block Panda...
Does anybody know what that error means and how to solve it?
Thanks
Can't activate Panda Dome under MacOS
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- Official moderator
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Re: Can't activate Panda Dome under MacOS
Hi fabiola,
Verify that your email and password are correct, when you are trying to activate the antivirus.
Regards
DArth
Verify that your email and password are correct, when you are trying to activate the antivirus.
Regards
DArth
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Can't activate Panda Dome under MacOS
Yes, it is correct. I downloaded several times the installation package from my own panda Account.
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome under MacOS
Hi fabiola,
Send me your client number in a private message so i will open an issue..
Regards,
Darth
Send me your client number in a private message so i will open an issue..
Regards,
Darth
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Can't activate Panda Dome under MacOS
Issue is already opened, but Technic Support says the fail is in a host file because it was modified, that why I installed everything new and installed Panda. But support keep saying the problem is on my internet settings... If it was the case, why it is in my Android activated but not in my Mac? So, internet settings is not the cause. Case nr. In private message.
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome under MacOS
Hi fabiola,
Thanks for the info. I will escalate it internally, and they will get in touch with you as soon as possible.
Regards,
Darth
Thanks for the info. I will escalate it internally, and they will get in touch with you as soon as possible.
Regards,
Darth
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Can't activate Panda Dome under MacOS
Hallo,
Thank you very much... hopefully will be a solution.
Regards,
Thank you very much... hopefully will be a solution.
Regards,
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome under MacOS
At the moment we close this case, you will be contacted via panda security support office.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com