Stuck at Activating

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short_amigo
Registered user
Registered user
Posts: 1
Joined: Mon, 17 Jun 2019, 00:19

Stuck at Activating

Post by short_amigo »

Hello,

Having the issue of Activating. So I put my email in and it asks for a key. I put in the key and it stays as "Activating..." without actually doing anything from that menu. There's no error message, it just keeps activating.

Please help.
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Stuck at Activating

Post by Darth Panda »

open the page:

MyAccount.pandasecurity.com

Enter your email and yor password, for accessing your account
Download the installation file from there.

on your computer:
uninstall the actual installation
use the file downloaded from your account.
Install.
Technical support – Panda Security
www.pandasecurity.com
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uwezi
Registered user
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Posts: 7
Joined: Thu, 18 Aug 2016, 14:10
Location: Uppsala, Sweden

Re: Stuck at Activating

Post by uwezi »

I have exactly the same problem - now again. It is not the first time the automated update failed and if it hadn't been for the VPN connection which I just wanted to use, I might not have noticed.

This is annoying - uninstalling and reinstalling will take precious time.
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Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Stuck at Activating

Post by Darth Panda »

Hi uwezi,

Please, follow the steps of the previous thread in order to solve the issue.
https://support.pandasecurity.com/forum ... ad2#p32981

Regards,
Technical support – Panda Security
www.pandasecurity.com
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