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Application Control

Posted: Tue, 17 Nov 2020, 15:28
by rick.brandsma
Hi support,

Panda Application Control which is build in Panda Dome Complete is very slow, if I start an application it takes like 20/30 seconds before Panda is coming with a pop-up to allow it.
In the past it was direct. It's on all my PC's so this should be a problem in the software, and not related to our computers. I installed also a new PC with just Win 10 Pro and Panda and this one is doing the same too. There is also a translation issue on this (see video). This wasn't a problem before.

If you see this image too, you can see that last "%s scan geannuleerd" that's strange too. I'm trying to allow something from quarantine, and i don't cancel a scan. Also all PC's have this too.

Image

Can this be forwarded to development?
Version of my Panda Dome: 20.01.00

See video: https://opcservers.eu/video-Panda.avi

Re: Application Control

Posted: Mon, 23 Nov 2020, 09:49
by Darth Panda
This is a deeper problem to be taken care of just in the forum, Please send your client number, country of origin and contact email in a private message
so we can open a case for you, and managing it from there.

Re: Application Control

Posted: Mon, 23 Nov 2020, 13:25
by rick.brandsma
Hi,

I send a private message with all the details to you're forum account.

Thanks and best regards,

Rick

Re: Application Control

Posted: Fri, 27 Nov 2020, 10:13
by rick.brandsma
Hello,

I still haven't received an answer.
Is it already forwarded?

Thanks.

Regards,

Rick

Re: Application Control

Posted: Mon, 07 Dec 2020, 22:57
by rick.brandsma
Darth Panda,

Can someone have a look at this problem?
It's already 2 weeks ago, nothing happened since then.

Regards,

Rick

Re: Application Control

Posted: Thu, 17 Dec 2020, 11:23
by Darth Panda
Hi Rick.brandsma,

First of all, sorry for the delay. I've already open a case, please check your email and follow the instructions to gather the information.

Regards

Re: Application Control

Posted: Thu, 17 Dec 2020, 15:01
by rick.brandsma
Hi,

I will. Thanks.

Regards,

Rick

Re: Application Control

Posted: Mon, 11 Jan 2021, 18:58
by rick.brandsma
I didn't hear anything about this anymore after last email.
I have send an email last week, no response.

Do you know what the progress is?

Re: Application Control

Posted: Wed, 27 Jan 2021, 17:57
by Darth Panda
the only case i see opened with your email address is a case related to the number of licenses. Is that the case you are requesting info about?

Re: Application Control

Posted: Mon, 08 Feb 2021, 16:18
by rick.brandsma
That's a shame probably.
I have heard nothing against this problem.
And Yes, I opened a new ticket about my licenses. Maybe you could answer this ticket and answer the question about application control if development fixed this?