VPN no work for secondlife

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liomanpro
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VPN no work for secondlife

Post by liomanpro » Tue, 19 Dec 2017, 12:34

Captugggre.PNG
Captugggre.PNG (72.11 KiB) Viewed 9017 times
hello, the vpn blocks my acces online game "voice and maps" on the game secondlife here are two catches thanks panda

my number private message
Last edited by liomanpro on Tue, 19 Dec 2017, 14:24, edited 1 time in total.

Darth Panda
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Re: VPN no work for secondlife

Post by Darth Panda » Tue, 19 Dec 2017, 14:04

Dear client, please send your customer number in order to provide apporpiate help on this issue.

regards,
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
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Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: VPN no work for secondlife

Post by Darth Panda » Tue, 19 Dec 2017, 17:08

Dear client,

Please respond to the following questions in order to proceed with support:

- What Virtual Location is using when this issue happens:
- What platform is using(Windows, Mac):
- It's happening with Wi-Fi or Ethernet connection:
- Is it completely disconnecting when VPN is *ON* (meaning if there is full lost of connection):

regards
Technical support – Panda Security
www.pandasecurity.com

liomanpro
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Posts: 2
Joined: Tue, 19 Dec 2017, 12:29

Re: VPN no work for secondlife

Post by liomanpro » Tue, 19 Dec 2017, 17:57

location all countries
windows 10
ethernet
no it is still connected but the game is cut off from the load and two errors of my game, both photos send

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: VPN no work for secondlife

Post by Darth Panda » Wed, 20 Dec 2017, 11:53

You issue is under study by our development team. will get back to you as soon as answer ready.

regards
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
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Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: VPN no work for secondlife

Post by Darth Panda » Wed, 27 Dec 2017, 11:34

Dear Client

Vpn service is for securely navigating the web. ON this case, those ports are closed by defatult and for security reasons.
Those ports canot be opened, and if you want to play the game, you will have to disable VPN while playing.

regards,
Technical support – Panda Security
www.pandasecurity.com

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