Our Support Team will contact you shortly, via e-mail, regarding it.

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
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Mantari
Registered user
Registered user
Posts: 193
Joined: Wed, 11 Apr 2012, 18:38
Location: Cheshire UK

Our Support Team will contact you shortly, via e-mail, regarding it.

Post by Mantari »

Hi Panda

I was experiencing problems with the VPN on mobile - so using the "Report an Issue" I raised cases

Panda Security Case ID: 04706196 - 6th June
Panda Security Case ID: 04712120 - 20th June
Panda Security Case ID: 04712121 - 20th June
Panda Security Case ID: 04712377 - 21st June

All cases sent an automatic reply generating the case numbers (above) and the message "Our Support Team will contact you shortly, via e-mail, regarding it."


No one contacted me by email at all about any of these cases.

I did however receive a message today about 04712377 saying "As we have received no further communication from you with respect to the incident, we shall proceed to close it: 04712377"

Not good - again!
Darth Panda
Official moderator
Official moderator
Posts: 1561
Joined: Tue, 24 Oct 2017, 12:04

Re: Our Support Team will contact you shortly, via e-mail, regarding it.

Post by Darth Panda »

Hello

We are moving your incident with the technical support of your country. They will contact you shortly.

Regards,
Technical support – Panda Security
www.pandasecurity.com
Mantari
Registered user
Registered user
Posts: 193
Joined: Wed, 11 Apr 2012, 18:38
Location: Cheshire UK

Re: Our Support Team will contact you shortly, via e-mail, regarding it.

Post by Mantari »

For the record...

it is 1 month since I raised the first issue and no one has been in touch. It is only now that I have posted the cases on the forum that you now say you are passing them over to the technical support of my country!


I was going to purchasing the Panda VPN for a year but as you can see, no one took ownership of the issues until I posted them on the forum - what would have happened if I had not? They would have all closed automatically as the e-mail had stated?

Panda support has been pitiful.

As a result I have now chosen to purchase Nord VPN instead - cheaper, more devices and more stable with no issues.

Very sad
Darth Panda
Official moderator
Official moderator
Posts: 1561
Joined: Tue, 24 Oct 2017, 12:04

Re: Our Support Team will contact you shortly, via e-mail, regarding it.

Post by Darth Panda »

Hi Mantari,

I regret that the experience has not been good. We have reported your incident to the person in charge of the support of your country to analyze what could have happened.
We hope that in the future you will regain confidence in us.

Regards,
Technical support – Panda Security
www.pandasecurity.com
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