Our Support Team will contact you shortly, via e-mail, regarding it.
Posted: Mon, 25 Jun 2018, 14:54
Hi Panda
I was experiencing problems with the VPN on mobile - so using the "Report an Issue" I raised cases
Panda Security Case ID: 04706196 - 6th June
Panda Security Case ID: 04712120 - 20th June
Panda Security Case ID: 04712121 - 20th June
Panda Security Case ID: 04712377 - 21st June
All cases sent an automatic reply generating the case numbers (above) and the message "Our Support Team will contact you shortly, via e-mail, regarding it."
No one contacted me by email at all about any of these cases.
I did however receive a message today about 04712377 saying "As we have received no further communication from you with respect to the incident, we shall proceed to close it: 04712377"
Not good - again!
I was experiencing problems with the VPN on mobile - so using the "Report an Issue" I raised cases
Panda Security Case ID: 04706196 - 6th June
Panda Security Case ID: 04712120 - 20th June
Panda Security Case ID: 04712121 - 20th June
Panda Security Case ID: 04712377 - 21st June
All cases sent an automatic reply generating the case numbers (above) and the message "Our Support Team will contact you shortly, via e-mail, regarding it."
No one contacted me by email at all about any of these cases.
I did however receive a message today about 04712377 saying "As we have received no further communication from you with respect to the incident, we shall proceed to close it: 04712377"
Not good - again!