VPN connectet or not?

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keap
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VPN connectet or not?

Post by keap » Tue, 07 May 2019, 11:32

- Sometimes VPN is Connecteted, but no VPN icon is displayed on the top. I have to disconnect and reconnect, than i see the VPN on the top.

iPhone 8
iOS 12.2 (16E227)

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Re: VPN connectet or not?

Post by Beta Services » Tue, 07 May 2019, 13:04

Have you accepted all rights for VPN when the message is shown?
If yes, please, provide us logs.
Just follow these steps:
Support -> Diagnostic Mode -> Enable -> Reproduce your issue -> Replicate the issue -> Support -> Finish -> send to beta@pandasecurity.com
Thanks

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keap
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Re: VPN connectet or not?

Post by keap » Tue, 07 May 2019, 14:31

Yes i did.

I can't send the logs because there is no send button...
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Re: VPN connectet or not?

Post by Beta Services » Tue, 07 May 2019, 14:48

Yes, we are aware of that problem and we'll fix it in following versions.
Open you mail app, and it should be in drafts folder.

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Re: VPN connectet or not?

Post by Beta Services » Tue, 07 May 2019, 15:06

Hi keap.

We have just received your report. We'll study it.

Thanks

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Re: VPN connectet or not?

Post by keap » Tue, 07 May 2019, 15:09

It worked. The mail has been sent.

I open a VPN and than i lock the iPhone. After some time (5min or so) i unlock the iPhone and the VPN icon above is gone. PandaDome still reports that the VPN is connected. But my IP is no longer from the country I chose for the VPN.

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Re: VPN connectet or not?

Post by Eric55 » Wed, 29 May 2019, 13:12

It's happening with me also, but it's happening while I am using PureVPN servers and panda servers simultaneously. How can I resolve this?

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Re: VPN connectet or not?

Post by Beta Services » Thu, 30 May 2019, 08:51

Hi Eric55.

You can't use two VPN servers at the same time. It is a limitation iOS have.

In your device, if you open Settings -> General -> VPN, you'll see the list of VPN servers available, and you need to choose one of the other.

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