Panda Security Forum

- Sometimes VPN is Connecteted, but no VPN icon is displayed on the top. I have to disconnect and reconnect, than i see the VPN on the top.

iPhone 8
iOS 12.2 (16E227)

Have you accepted all rights for VPN when the message is shown?
If yes, please, provide us logs.
Just follow these steps:
Support -> Diagnostic Mode -> Enable -> Reproduce your issue -> Replicate the issue -> Support -> Finish -> send to beta@pandasecurity.com
Thanks

Yes i did.

I can't send the logs because there is no send button...

Yes, we are aware of that problem and we'll fix it in following versions.
Open you mail app, and it should be in drafts folder.

Hi keap.

We have just received your report. We'll study it.

Thanks

It worked. The mail has been sent.

I open a VPN and than i lock the iPhone. After some time (5min or so) i unlock the iPhone and the VPN icon above is gone. PandaDome still reports that the VPN is connected. But my IP is no longer from the country I chose for the VPN.

It's happening with me also, but it's happening while I am using PureVPN servers and panda servers simultaneously. How can I resolve this?

Hi Eric55.

You can't use two VPN servers at the same time. It is a limitation iOS have.

In your device, if you open Settings -> General -> VPN, you'll see the list of VPN servers available, and you need to choose one of the other.