VPN connectet or not?

Find the answers to your queries about the Panda Dome for iOS beta in this forum. The experts will help you out!
Post Reply
User avatar
keap
Registered user
Registered user
Posts: 26
Joined: Wed, 18 Apr 2012, 13:57
Location: Switzerland
Contact:

VPN connectet or not?

Post by keap »

- Sometimes VPN is Connecteted, but no VPN icon is displayed on the top. I have to disconnect and reconnect, than i see the VPN on the top.

iPhone 8
iOS 12.2 (16E227)
Beta Services
Official moderator
Official moderator
Posts: 1911
Joined: Tue, 03 Apr 2012, 11:02

Re: VPN connectet or not?

Post by Beta Services »

Have you accepted all rights for VPN when the message is shown?
If yes, please, provide us logs.
Just follow these steps:
Support -> Diagnostic Mode -> Enable -> Reproduce your issue -> Replicate the issue -> Support -> Finish -> send to beta@pandasecurity.com
Thanks
User avatar
keap
Registered user
Registered user
Posts: 26
Joined: Wed, 18 Apr 2012, 13:57
Location: Switzerland
Contact:

Re: VPN connectet or not?

Post by keap »

Yes i did.

I can't send the logs because there is no send button...
Attachments
k-IMG_0104.png
k-IMG_0104.png (26.22 KiB) Viewed 17957 times
Beta Services
Official moderator
Official moderator
Posts: 1911
Joined: Tue, 03 Apr 2012, 11:02

Re: VPN connectet or not?

Post by Beta Services »

Yes, we are aware of that problem and we'll fix it in following versions.
Open you mail app, and it should be in drafts folder.
Beta Services
Official moderator
Official moderator
Posts: 1911
Joined: Tue, 03 Apr 2012, 11:02

Re: VPN connectet or not?

Post by Beta Services »

Hi keap.

We have just received your report. We'll study it.

Thanks
User avatar
keap
Registered user
Registered user
Posts: 26
Joined: Wed, 18 Apr 2012, 13:57
Location: Switzerland
Contact:

Re: VPN connectet or not?

Post by keap »

It worked. The mail has been sent.

I open a VPN and than i lock the iPhone. After some time (5min or so) i unlock the iPhone and the VPN icon above is gone. PandaDome still reports that the VPN is connected. But my IP is no longer from the country I chose for the VPN.
Eric55
Registered user
Registered user
Posts: 1
Joined: Wed, 29 May 2019, 13:06

Re: VPN connectet or not?

Post by Eric55 »

It's happening with me also, but it's happening while I am using PureVPN servers and panda servers simultaneously. How can I resolve this?
Beta Services
Official moderator
Official moderator
Posts: 1911
Joined: Tue, 03 Apr 2012, 11:02

Re: VPN connectet or not?

Post by Beta Services »

Hi Eric55.

You can't use two VPN servers at the same time. It is a limitation iOS have.

In your device, if you open Settings -> General -> VPN, you'll see the list of VPN servers available, and you need to choose one of the other.
Post Reply

Return to “Panda Dome for iOS - Issues”