False positive ISSUE

Problems with virus, rootkits, rogueware...? The community and the Panda experts will get your queries solved!
Darth Panda
Official moderator
Official moderator
Posts: 1429
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Post by Darth Panda » Wed, 10 Oct 2018, 16:37

Hello.

The viruslab already confirmed that the file has been classified as goodware.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

User avatar
as123
Registered user
Registered user
Posts: 707
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: False positive ISSUE

Post by as123 » Wed, 10 Oct 2018, 16:47


Darth Panda
Official moderator
Official moderator
Posts: 1429
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Post by Darth Panda » Thu, 11 Oct 2018, 15:30

Every new version fdor the file will be detected as suspicious, as it will not be the same file as the last. If you are experiencing too much trouble, do not want to wait, or the company releases too many updates in too little time, you can exclude the file from analysis.
That will be the fastest solution for you
Technical support – Panda Security
www.pandasecurity.com

User avatar
as123
Registered user
Registered user
Posts: 707
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: False positive ISSUE

Post by as123 » Thu, 11 Oct 2018, 16:45

Can it be excluded by digital signature?

Darth Panda
Official moderator
Official moderator
Posts: 1429
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Post by Darth Panda » Thu, 11 Oct 2018, 17:32

is it digitally signed?
Technical support – Panda Security
www.pandasecurity.com

User avatar
as123
Registered user
Registered user
Posts: 707
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: False positive ISSUE

Post by as123 » Thu, 11 Oct 2018, 18:28

Yes

Darth Panda
Official moderator
Official moderator
Posts: 1429
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Post by Darth Panda » Mon, 15 Oct 2018, 11:02

Hello.

I already asked the viruslab staff to exclude the file trough the digital signature.

I will let you know when has been already done.

Regards.
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
Official moderator
Official moderator
Posts: 1429
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Post by Darth Panda » Tue, 16 Oct 2018, 16:50

Hello.

The file has already been excluded.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “Virus - Issues”