False positive detection on PdfPro100.exe downloade http://www.pdfpro100.com/fast_download

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Abhi_virus
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False positive detection on PdfPro100.exe downloade http://www.pdfpro100.com/fast_download

Post by Abhi_virus » Tue, 16 Jan 2018, 02:50

Hi Team,

When we download the PdfPro100.exe from http://www.pdfpro100.com/fast_download/, Panda Global Protection 2018 detects it as Trj/Dropper.AY.

Can you please look into this issue and fix this .

Please let me know if you need any other details.

Darth Panda
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Re: False positive detection on PdfPro100.exe downloade http://www.pdfpro100.com/fast_download

Post by Darth Panda » Tue, 16 Jan 2018, 11:08

Please reffer to topic:

http://support.pandasecurity.com/forum/ ... =68&t=5062

in order to report malware, false positives, etc.

Another solution for you if you do want to exclude the file UNDER YOUR OWN RESPONSABILITY, is, to exclude the file from analysis.
Or create a folder to donwload possibly infected files, and exclude the hole folder from analysis.

Hope it helps.
Technical support – Panda Security
www.pandasecurity.com

Abhi_virus
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Posts: 23
Joined: Wed, 24 Jun 2015, 13:13

Re: False positive detection on PdfPro100.exe downloade http://www.pdfpro100.com/fast_download

Post by Abhi_virus » Tue, 16 Jan 2018, 11:13

Thanks Mary.

The topic you shared is for reporting a Malware issue.

I am reporting a False positive incidence . This file is not a Malware and it does not performs any malicious activity.

Darth Panda
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Posts: 1550
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive detection on PdfPro100.exe downloade http://www.pdfpro100.com/fast_download

Post by Darth Panda » Tue, 16 Jan 2018, 12:47

files sent to that email are reexamined, and they are recatalogued as malware or goodware or whatever they decide they are on the lab.

so basically, if you report it, it will be put in the correct drawer.

If goodware, will be recatalogued.
Technical support – Panda Security
www.pandasecurity.com

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