False positive ISSUE
False positive ISSUE
File is not a suspicious file
- Attachments
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- SmartPKI_Install.rar
- (585 Bytes) Downloaded 472 times
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- SmartPKI_Install.zip
- (328.9 KiB) Downloaded 496 times
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: False positive ISSUE
hello.
Please follow the step listed in the following link to be able to send those files to our virus lab:
http://support.pandasecurity.com/forum/ ... =68&t=5062
best regards
Please follow the step listed in the following link to be able to send those files to our virus lab:
http://support.pandasecurity.com/forum/ ... =68&t=5062
best regards
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: False positive ISSUE
I am experiencing a False positive problem, not a malware issue.
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: False positive ISSUE
hello again.
you can send to the same email address, those false positives, and the viruslab will do the whitelisting of those files.
Best regards.
you can send to the same email address, those false positives, and the viruslab will do the whitelisting of those files.
Best regards.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: False positive ISSUE
Has been sent virus@pandasecurity.com
Re: False positive ISSUE
Sent to virus@pandasecurity.com did not receive a reply
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: False positive ISSUE
Hi As123,
I have analyzed the files and they are not detected as suspicious files now. Please, check if your program is still detecting them.
I have analyzed the files and they are not detected as suspicious files now. Please, check if your program is still detecting them.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: False positive ISSUE
The latest version of the file was detected as suspicious
file: https://edesk.bli.gov.tw/qa/download/Sm ... nstall.exe
file: https://edesk.bli.gov.tw/qa/download/Sm ... nstall.exe
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: False positive ISSUE
Hello,
Pandalab is checking the file again.
I will tell you as soon as possible when the issue would be fixed.
Best regards.
Pandalab is checking the file again.
I will tell you as soon as possible when the issue would be fixed.
Best regards.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com