Quarantine issue

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as123
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Re: Quarantine issue

Post by as123 » Fri, 28 Sep 2018, 14:13

What are the pipes for Panda to collect files?

Darth Panda
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Re: Quarantine issue

Post by Darth Panda » Fri, 28 Sep 2018, 15:12

Hi As123,

I'm not sure I have understood your question. If you have any file incorrectly detected, you can contact with Technical Support at your country to solve the problem.

https://www.pandasecurity.com/support/
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as123
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Re: Quarantine issue

Post by as123 » Thu, 11 Oct 2018, 18:40

Is Quarantine suspicious file analyzed via Collective Intelligence?

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Re: Quarantine issue

Post by Darth Panda » Tue, 16 Oct 2018, 09:30

Hello.

Yes, when a suspicious file has been moved to quarentine, the file is analyzed via cloud/ collective inteligence, and if after that analisys, the file is considered as goodware, it is removed from quarentine and restored so the customer can use it again correctly.

Best regards.
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jackjones
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Re: Quarantine issue

Post by jackjones » Tue, 18 Dec 2018, 09:53

If your antivirus has detected the malware and you are thinking to quarentine it then I will suggest that delete it but if you want to quarentine it and you are unable to do it then contact https://antiviruschatsupport.co/ for the assistance
https://antiviruschatsupport.co/

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Re: Quarantine issue

Post by Darth Panda » Mon, 11 Feb 2019, 13:08

.......
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Afflospark
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Re: Quarantine issue

Post by Afflospark » Sat, 13 Apr 2019, 22:16

Hello,
This will depend on the file If this file unknown then panda software put it into quarantine.
And then the antivirus check whether it's with a virus and its good file
If it is good file then the file gets back to original folder or if panda software found any problem in a problem in that file then it deletes that file permanently.
Thanks
Afflospark

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