Whitelisting via the digital signature

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jraynor
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Whitelisting via the digital signature

Post by jraynor » Fri, 30 Nov 2018, 10:48

Hello,

What is needed to apply for whitelisting via the digital signature? We have one and would like to prevent any false positive detections for users who launch our applications with your antivirus.

Below is the link to download our app:
https://files.spl.co/get/ea718294cf224c ... a86f31d23/

We are ready to provide you with any information and promptly answer the questions to speed up the process of the whitelisting.

Darth Panda
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Re: Whitelisting via the digital signature

Post by Darth Panda » Fri, 30 Nov 2018, 11:01

Hi,

All we need is samples of the files and that they are digitally signed in order to include this signature in our whitelist.

I see that the linked file is digitally signed by "GAME SOFT LAB DO."

Can you confirm that this is the digital signature to be included in the whitelist?

Thank you.
Technical support – Panda Security
www.pandasecurity.com

jraynor
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Re: Whitelisting via the digital signature

Post by jraynor » Fri, 30 Nov 2018, 11:29

Hello,

Thank you for the prompt answer.
Below are the correct signed samples of files with the digital signature to be included in the whitelist.

https://files.spl.co/get/a4f31541712c46 ... 891af5224/

Thank you

Darth Panda
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Re: Whitelisting via the digital signature

Post by Darth Panda » Fri, 30 Nov 2018, 11:39

Hi,

OK perfect. I will send the samples to our laboratories to be included in the whitelist.

I'll keep you informed.

Regards.
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
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Re: Whitelisting via the digital signature

Post by Darth Panda » Tue, 04 Dec 2018, 17:49

Hi

Our malware lab has analyzed the files.

It has been considered that they do not complete the requirements to be excluded from our white list, since they operate as a miner. We are sorry but they will not be excluded.
In fact they have been classified as the PUP/CoinMiner variant.

Regards.
Technical support – Panda Security
www.pandasecurity.com

Ups3rdlevel
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Re: Whitelisting via the digital signature

Post by Ups3rdlevel » Fri, 21 Dec 2018, 19:44

Hello,

I represent UPS. I am looking for the process to submit our new version of UPS Worldship 2019 for whitelisting:

https://download.worldshipmedia.com/pro ... _0_ENU.exe

The files are digitally signed. Please let us know if there's anything else we need to do from our end.

Thank you,

Darth Panda
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Re: Whitelisting via the digital signature

Post by Darth Panda » Mon, 24 Dec 2018, 10:07

hello,

I will send the samples to our laboratories to be included in the whitelist.

regards,
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
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Re: Whitelisting via the digital signature

Post by Darth Panda » Thu, 27 Dec 2018, 16:46

hello,

The file has been classified as goodware by digital signature

regards.
Technical support – Panda Security
www.pandasecurity.com

Ups3rdlevel
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Re: Whitelisting via the digital signature

Post by Ups3rdlevel » Thu, 27 Dec 2018, 20:34

Thank you for your assistance. We appreciate the timely response.

Darth Panda
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Re: Whitelisting via the digital signature

Post by Darth Panda » Thu, 10 Jan 2019, 10:30

regards
Technical support – Panda Security
www.pandasecurity.com

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