false malware, wont let em access site

Problems with virus, rootkits, rogueware...? The community and the Panda experts will get your queries solved!
Post Reply
emperoral
Registered user
Registered user
Posts: 4
Joined: Sat, 19 Jan 2019, 05:52

false malware, wont let em access site

Post by emperoral » Sat, 19 Jan 2019, 05:58

i am trying to access eharmony site. I could access the site whenever i wanted until you forced panda globe on me. now it will not load, keeps saying contains malware and exploits. this is the third time i am contacting you and still not fixed

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: false malware, wont let em access site

Post by Darth Panda » Mon, 21 Jan 2019, 17:36

Hi Emperoral,

The site is classified as Dating & Personals. It shouldn't be blocked unless you have that category blocked in the antivirus.

Regards,
Technical support – Panda Security
www.pandasecurity.com

emperoral
Registered user
Registered user
Posts: 4
Joined: Sat, 19 Jan 2019, 05:52

Re: false malware, wont let em access site

Post by emperoral » Tue, 22 Jan 2019, 22:23

the site comes up as possible threats and wont let me access. how do fix this. I used to be able to access and all of a sudden it stopped letting me. I did not change anything in my setting until after it stopped working.

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: false malware, wont let em access site

Post by Darth Panda » Wed, 23 Jan 2019, 14:16

Hi emperoral,

Please delete temporary internet files and the browser cache files. Try accessing the site privately with incognito mode.
https://support.google.com/chrome/answe ... ktop&hl=en

It could be possible as well the blocked url is another one located in that site.

Regards
Technical support – Panda Security
www.pandasecurity.com

emperoral
Registered user
Registered user
Posts: 4
Joined: Sat, 19 Jan 2019, 05:52

Re: false malware, wont let em access site

Post by emperoral » Sat, 26 Jan 2019, 07:23

still doesnt work. how do i find out if its on block list in antivirus. I dont see it blocked anywhere. As i said before it worked until recently and just stopped.

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: false malware, wont let em access site

Post by Darth Panda » Mon, 28 Jan 2019, 10:55

Hi Emperoral,


I need you to send me a screenshot of the error message that appears when you try to access the URL.
Technical support – Panda Security
www.pandasecurity.com

emperoral
Registered user
Registered user
Posts: 4
Joined: Sat, 19 Jan 2019, 05:52

Re: false malware, wont let em access site

Post by emperoral » Tue, 29 Jan 2019, 00:16

here it is.
Attachments
error.jpg
error.jpg (210.76 KiB) Viewed 1051 times

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: false malware, wont let em access site

Post by Darth Panda » Thu, 31 Jan 2019, 17:49

Hi emperoral,

We have changed the url classification and now it shouldn't be detected as malware. Sorry for the inconvenience.
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “Virus - Issues”